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Underwriting Support Specialist - Remote job in Dallas at Flagstar Bank

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Underwriting Support Specialist - Remote at Flagstar Bank

Underwriting Support Specialist - Remote

Flagstar Bank Work From Home MI Full-Time
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The Underwriting Support Specialist is part of our Underwriting Support Call Center Team. This individual will be responsible for supporting the underwriting needs of our wholesale, correspondent and retail business partners, as well as our account executives. In this role, the Underwriting Support Specialist would be assisting our business partners through inbound phone calls and email with basic mortgage underwriting scenarios as well as having a solid grasp of the standard concepts, procedures and practices of residential mortgage underwriting to ensure salability or insurability of each mortgage loan file. The position requires the Underwriting Support Specialist to be able to review all mortgage loan documentation including 1003, credit reports, income, assets, and property documentation in accordance with agency and investor guidelines and Flagstar’s policies and procedures. Should be familiar with AUS findings. Additionally this position required the individual to review and clear minor loan conditions based upon Flagstar and investor guidelines on conventional loans as well as place proper, concise, and actionable conditions on loan files when required. This position requires a proficient level of customer service, attention to detail as well as the ability to work well under pressure within limited timeframes to meet our service level expectations. Customer call center experience is a plus. The ideal candidate will have a mortgage underwriting or processing background and/or mortgage lending experience. The position is critical to Flagstar in providing best in class service to all of our business partners. It improves the overall customer experience and assists Flagstar in maintaining regulatory compliance. • Provide underwriting support to internal and external customers via phone • Maintain excellent loan quality throughout review of loans and through the use of checklists, templates and other quality tools • Detailed knowledge of conventional and government underwriting guidelines and products through proficient use and review of manuals, procedures, memos and training materials • Interact with external departments in order to resolve complex mortgage issues

  • HS Diploma, GED or Foreign Equivalent
  • Strong analytical and technical skills including Excel, Word and Outlook
  • Direct experience with Desktop Underwriting, Loan Prospector, FHA Connection and WebLGY
  • Excellent written and verbal communication skills
  • Demonstrated success in working in a fast paced mortgage environment
  • Solid Conventional and Government Underwriting experience
  • Excellent attention to detail
  • Call center experience a plus
  • Ability to work independently with minimal supervision

Internal Use Only: Job Band I


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Mortgage Loans
Credit Reports
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Job ID: 08550

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