This position is responsible for collecting charged off accounts. The employee will be designated a queue. This will also require good negotiation skills and listening skills. Repossession responsibilities, making decision of execution of repo. This individual needs to use good judgment and their experience to make suitable payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
•Manage accounts in assigned queue.
•Responsible for collecting on their designated queue and or assist peers.
•Employee needs to have good negotiation skills and works in a team environment.
•Employee is required to maintain their daily and monthly goal.
•Initiate effective outbound calls and receive inbound calls.
•Produce and arrange collection solutions for customers.
•Heavy skip tracing on accounts for potential leads on customers and or vehicles.
•Submit accounts for approval to pursue legal action against accounts that merit legal action.
•Refer accounts to go to collection agencies, if needed.
•Assign accounts out for repo.
•Provide account updates and new leads on vehicles out for repossession.
•Analyze account history for errors; follow up until remedied.
•Execute various tasks and assignments under the direction of the Supervisor.
•Goal oriented for improvement and development.
•Responsible for ensuring confidentiality of all aspects of he company’s operations, portfolio, customer information and computer technology.
ESSENTIAL KNOWLEDGE, SKILL & LICENSES:
•Skip tracing background.
•Excellent communication, negotiation and writing skills.
•Willing and able to work a flexible schedule, overtime and weekends.
•Ability to multi-task in a fast paced environment.
•Type minimum of 35 words per minute
•Goal oriented for improvement and advancement
•Ability to work under time constrains and Daily Deadlines
•Extensive knowledge of state and federal laws applicable to collections, including the Fair Debt Collections Practices Act.
EDUCATION AND/OR EXPERIENCE:
•High School diploma (or equivalent) or higher.
•Minimum of 2 years work experience in the automotive finance industry.
•Knowledge of collection, repossession, and skip tracing
•Ability to value collateral
MACHINES, OFFICE EQUIPMENT & SOFTWARE:
•Daybreak or other retail consumer servicing systems.
•Microsoft, Excel, and Outlook
•Copier, fax and other general office supplies.
•Web navigation and/or web-based applications and skip trace
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Fair Debt Collection Practices Act