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Salesforce.com CRM Architect

Conduent, Inc. Franklin Township Full-Time
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Overview

As a member of the corporate team, you’ll focus on enhancing the relationship with our clients as we provide outstanding business solution services. Within departments like Accounting & Finance, Human Resources, and Engineering, Conduent is actively staffing all teams with roles like Recovery Analyst, Client Services Specialist, and Senior Management Consultant. At Conduent, we give our employees the opportunity to further develop their career skills with the intention of growing them into leaders within the organization.

  • Full Time
  • Experienced
  • Professional Development Opportunities


Success Profile

What will make you successful at Conduent?
Check out the traits we’re looking for and see if you have the right mix.

  • Adaptable 9
  • Detail-Oriented 9
  • Multi-Tasker 8
  • Strategic 10
  • Expressive Presenter 6
  • Conceptual 4
Traits are on a scale of 1 to 10

Addtional Traits

  • Insightful
  • Organized
  • Consistent
  • Efficient
  • Focused
  • Logical
  • Responsible
  • Versatile


Rewards

  • Healthcare
  • Conduent is proud to offer comprehensive and competitive benefits that reflect the value of our employees. Benefits will differ by country, please contact your recruiter for details specific to your location.

  • Balance
  • Maintaining a work/life balance is the key to success.

  • Collaboration
  • Department learning opportunities and company-wide digital knowledge share.

  • Compensation
  • Competitive salaries.

  • Family Support
  • Additional resources to support employees with families.

  • Professional Development
  • Conduent offers programs to help advance the careers of our employees.



Responsibilities

Description
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. 

We manage interaction s with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. 

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at URL blocked - click to apply.

If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.After applying, please check your email (including spam folder) for updates on this position.

Salesforce.com CRM Architect Job Description:

Job Description:

Looking for a creative thinker who can use their analytical and interpersonal skills to help our client plan the technical architecture, plan sprints, and lead the dev team. You'll engage both executives and technical staff. Are you an analytical person who is detail-oriented? Do you like collaboration and innovation? Sound like you? If so, apply today!

Duties and Responsibilities:



  • Work with the Salesforce Product Manager to maintain the program backlog of features and epics and documents feature acceptance criteria and benefit hypothesis statements.

  • Work with the program team to estimate feature sizes and participates in Weighted Shorted Job First (WSJF) prioritization of features.

  • Approve overall technical design for solutions delivered on the Salesforce platform. Responsible for ensuring that the system accurately meets the defined expectations of the business including functional and non-functional requirements, ensures that proper testing is implemented, and that performance and security requirements are monitored by working with implementation teams.

  • Identify technical design risks and develops mitigating approaches. Guide and mentor developers and communicate closely with the rest of the Salesforce team including keeping stakeholders informed of solution progress and risks.

  • Participate in program level agile ceremonies including quarterly Program Increment (PI) planning, daily standups, product owner sync meetings, and retrospectives

  • May serve as the Release Train Engineer (RTE) for the Salesforce Agile Release Train (ART).

  • Own the development and delivery of Salesforce features from inception through production implementation.

  • Own the technical standards for the development and integration of the Salesforce solution including UI/UX standards

  • Collaborate with Salesforce Technical Leads and team members to ensure Salesforce development teams follow best practices when architecting, programming or documenting solutions. This includes creating standards and documentation and leveraging processes to ensure all development staff follows the same technical standards and guidelines

  • Estimate epic and feature sizes using agile relative sizing techniques

  • Identify options for potential solutions and assess them for both technical and business suitability; determine nature and scope of changes to existing applications for enhancements and other changes

  • Work with technical team members to split features into users’ stories and provide guidance and oversight to delivery team members as they document story detail and acceptance criteria

  • Review and provide feedback on detailed technical design

  • Work with feature delivery teams to ensure testing and documentation are created or updated in accordance with team standards

  • Conduct vendor analysis and proof-of-concepts/prototypes for new technologies/solutions

  • Act as knowledge integrator and translator between business users and technical team members; communicate effectively with programmers, infrastructure architects and engineers, business analysts, information security practitioners, project managers, and senior management

  • Work with technology stakeholders to create, and maintain technology policies and procedures

  • Serve as member of agile solutions team operating under the Scaled Agile Framework (SAFe) operating model

  • Stay up to date on the latest technology trends in requirements gathering, analysis and documentation and stay informed on the latest technology trends in the industry

  • When serving as Release Train Engineer (RTE), ensure program level agile ceremonies are scheduled and completed

Job Requirements:

  • Expert level understanding of the Salesforce product suite, including Sales, Service and Marketing Clouds, as well as the Force.com Platform.

  • Experience with Salesforce configuration, including workflows, validation rules, and security controls.

  • Expert level understanding of the Salesforce product suite, including Sales, Service and Marketing Clouds, as well as the Force.com Platform.

  • Experience defining business requirements, writing user stories, and providing detailed Salesforce system and functional designs.

  • Experience operating in a Scaled Agile Framework (SAFe) Agile environment.

  • Excellent Written and Verbal Communications

  • Experience in designing and developing software components and having a strong background in database design and system architecture.

  • Experience with Release Management, Source Control, and Deployment concepts and technologies such as ANT, SFDC Metadata API, Jenkins, Git (Code Commit) and DevOps in a Salesforce environment

  • Experience in documenting current state business processes and wireframing system designs using process flow diagram tools, UML, sequence diagrams, etc. as well as making recommendations for future state improved processes and system designs.

  • Expert level experience defining the system architecture landscape, identifying gaps between current and desired end-states, and delivering a comprehensive solution that will enable achievement of the desired business outcomes

  • Experience integrating Salesforce with different business systems, as well as working with integration tools (ESB and ETL).

  • Experience with Lightning, Visual Force, Apex controllers, Triggers, Batch jobs and standard SFDC components.

  • Advanced understanding of the Salesforce.com data model and how and when to create custom objects vs. using Salesforce out-of-the-box functionality.

  • Experience using Agile methods to deliver software solutions

Qualifications:



  • Prior experience in a similar role is required

  • Must be currently eligible to work in the US for any employer without sponsorship
  • Must consent to and successfully clear all required pre-employment screenings.

Location:
This position is located in Somerset, NJ.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the “Submit” button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

 

Skills required

Databases
Microsoft Sql Servers
Sql (Programming Language)
Microsoft Dynamics Crm
Sql Server Reporting Services
Application Development

Location

Salary Estimator

Based on Job Title, Location and Skills
$120K
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Job ID: 19015451

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Conduent is the world's largest provider of diversified business process services with leading capabilities in digital processing, automation and analytics. We work with companies and governments to help them deliver quality services to the people they serve. We are helping 76 of the Fortune 100 and over 500 government entities achieve their goals.

Conduent’s business services touch millions of lives everyday. Whether it’s digital payments, claims processing, benefit administration, automated tolling, regulatory compliance or distributed learning, Conduent optimizes and modernizes these interactions to create value for both our clients and their constituents. By improving the way organizations interact with their constituents, we are not only helping them improve revenue, control costs, and support organizational transformation, but also strengthen market engagement, improve customer satisfaction, and foster loyalty.

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