Skip navigation
Unable to save this job. Please try again later.

{msg}

Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • One MGM Way
    Springfield, MA 01103

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Table Games Dealer jobs in Springfield, MA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
• 
8 to 15 characters
• 
1 uppercase letter
• 
1 number or symbol
• 
1 lowercase letter
Cancel
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Table Games Dealer - Part Time (MGM Springfield)

MGM Resorts International • Springfield, MA

Posted 28 days ago

Job Snapshot

Part-Time
Hotel - Resort
Hospitality - Hotel
0

Applicant

How Do You Compare to the Competition?

Get facts about other applicants with a CareerBuilder Account

Job Description

Grade:

POSITION SUMMARY


It is the responsibility of the Table Games Dealer to perform the act of dealing table games professionally and accurately while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.





POSITION RESPONSIBILITIES/DUTIES:

1. Deals games in which they are certified (e.g., Black Jack, Texas Hold’em, Baccarat).


2. Handles transactions appropriately, and ensures proper documentation for “buy-ins”, payoffs, and markers.


3. Verifies fills and credits to the game by verifying credit markers (Table # and amounts).

4. Maintains the accuracy of all financial transactions by ensuring the correct exchange of currency and chips.

5. Takes losing bets and pays winning bets following rules and procedures.

6. Maintains the integrity of the game by remaining attentive and monitoring the moves of all players.

7. Verbalizes player instructions or any other information as required in the procedures of each game.

8. Maintains a professional, friendly, and courteous atmosphere that provides guests with an exceptional gaming experience, ensures efficient operations, and maintains the speed of the games by continually moving the action as necessary.

9. Greets and welcomes guests, establishes rapport, and promotes and maintains the highest level of customer service to all guests, while staying alert to their needs and responding effectively to guest inquiries.

10. Communicates verbally with supervisors or Table Games Managers of unnatural or irregular play and disputes on the game.

11. Resolves guest complaints by referring the matter to management. Notifies supervisor immediately of all mistakes or claims, as well as all unusual events, circumstances, missing items, or alleged theft, and makes resolution only at the direction of the supervisor.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.




SUPERVISORY RESPONSIBILITIES:


• N/A





EDUCATION and/or EXPERIENCE:


Required:


•High school diploma or equivalent.

•Six (6) months of dealing multiple games experience





Preferred:


• One (1) year of dealing multiple games experience working in a similar resort setting

• Bilingual, English as the primary or secondary language

 



CERTIFICATES, LICENSES, REGISTRATIONS:


• MA Gaming License as required

• Proof of eligibility to work in the United States

• Dealer Certification





KNOWLEDGE/SKILLS/ABILITIES:


1. Customer Service Orientation: The ability to provide excellent service to guests and ensure their complete satisfaction. This includes greeting and interacting with guests in a friendly and enthusiastic manner, building trust, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset, taking ownership of guest issues or problems and taking action to quickly resolve them, and caring about and valuing guests.

2. Communication: The ability to communicate information clearly and politely to coworkers, supervisors, and guests when speaking and writing. This includes targeting the amount, style, and content of the information to the needs of the receiver.

3. Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others.

4. Listening: The ability to understand key pieces of spoken information, separating relevant from irrelevant information, and following verbal instructions and explanations. This includes listening attentively to spoken information to ensure that the intended message has been accurately received, holding responses until the person has finished making his/her point, and repeating information to ensure accuracy.

5. Diligence: The ability to follow direction in a structured setting and focus and concentrate on work tasks.

6. Basic and Arithmetic Computation: The ability to perform arithmetic computations such as addition, subtraction, multiplication, and division correctly. This includes the ability to handle chip and currency.

7. Problem Solving: The ability to define, diagnose, and resolve problems. This includes seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its reoccurrence.

8. Detail Orientation: The ability to attend to and verify the accuracy and completeness of details in work activities. This includes focusing on the small details of work activities and taking the necessary time to ensure that all the details of completed work are correct and of high quality.

9. Dependability: The ability and willingness to take ownership of work activities and ensure that they are completed accurately, efficiently, and in a timely manner. This includes being conscientious, committed, reliable, trustworthy, and accountable for completing work activities.

10. Multi-Tasking: The ability to process multiple types of information and/or perform multiple tasks simultaneously.

11. Integrity and Company Policies Knowledge: The ability and willingness to uphold ethical standards and comply with all federal, state, and local laws and company policies, procedures, and regulations. This includes maintaining confidentiality of all sensitive and proprietary information and avoiding conflict of interest situations.

12. Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks.

13. Work Conditions: The ability to perform job activities in an environment where pipe, cigar, and cigarette smoking is permitted.

14. Table Game Knowledge: The ability to learn and obtain a working knowledge of multiple Game Types.





WORK SCHEDULE/HOURS:


• Regular scheduled hours : Work Days: Varies Hours: Varies

• Other – Must be flexible if needed for occasional work outside of normal business hours.

Job ID: 89574
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
CAREERBUILDER TIP
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.