Description At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.
The Front Desk Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Desk Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
4 years or more of progressive hotel Rooms Management experience
Service oriented style with professional presentations skills
At least 2 years progressive management experience within the Rooms Division of a hotel
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Excellent computer skills required
Must be proficient in Microsoft Word and Excel
Must be 18 years of age or older
Must be able to stand for 8-14 hours.
Must have excellent organizational, interpersonal and administrative skills
Flexible schedule to include early mornings, evenings, overnights, both weekend days and holidays as needed.
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