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Medical Records Coordinator/Medical Secretary at Duncaster Lifecare Community

Medical Records Coordinator/Medical Secretary

Duncaster Lifecare Community Bloomfield, CT Full-Time
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Duncaster, a premier Life Plan Community in Bloomfield, CT is currently seeking an experienced full-time Medical Records Coordinator/Medical Secretary to fill a key position in our Caleb Hitchcock Health Center.  This position reports to the Director of Nursing (DNS) and is responsible for the management of medical records, as well as the coordination of resident appointments and transportation for appointments. Files and faxes documents, answers phone calls, and provides support to staff on the neighborhoods as needed. Covers for the receptionist as needed.

  1. Medical Record Management:
  • Processes patient admission and discharge papers. Make sure all medical records are protected and kept confidential.
  • File all resident/patient medical records and information.
  • Supply the nursing department with the appropriate documents and forms.
  • Audits charts for compliance (discharge nurses’ notes, discharge order, signatures, and MDS completion).
  • Thins resident charts at least quarterly and as needed according to the facility’s guidelines.
  • Coordinates requests for patient information from insurance companies and Medicare.
  1. Clerical Duties:
  • File and fax documents are required.
  • Provide clerical support on all neighborhoods.
  • Answer phone calls from patients/families and other stakeholders.
  • Respond to emails.
  • Responsible for scheduling the quarterly medical staff meeting, attending it and maintaining the meeting minutes.
  1. Resident Appointments and Transportation:
  • Coordinates resident appointments for each neighborhood including Telehealth appointments.
  • Ensure that C.N.As are scheduled to accompany residents on appointments.
  • Accurately communicates transportation needs to the transportation department.
  • Arranges for telehealth appointments as requested ensuring there is availability of device with video capability, connectivity and that nursing staff are available for the appointment.
  1. Coding of Invoices:
  • Codes invoices accurately and timely and sends them to finance department for payment.
  1. Other duties as deemed necessary by the DNS and/or the Administrator.


  • Minimum of 2-5 years experience in a similar environment
  • Minimum H.S. diploma, preferably administrative/business office training
  • Excellent computer and typing skills, MS Word, Excel, Outlook
  • Ability to design forms, postings, and other documents using graphics
  • Professional appearance, demeanor and phone manner
  • Outstanding communication, customer service and interpersonal skills
  • Strong attention to detail with excellent organizational skills
  • Ability to handle a wide variety of tasks simultaneously
  • Ability to work with minimal supervision
  • Ability to handle sensitive and confidential material

Recommended Skills

Setting Appointments
Patient Information Leaflet
Medical Records
Customer Service
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Job ID: 1504/327/1134

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