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Manager, Branch Office - NAS Fallon

Navy Federal Credit Union Fallon, NV Full-Time
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You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

  • FORTUNE 100 Best Companies to Work For®
  • Computerworld® Best Places to Work in IT
  • FORTUNE® Best Workplaces for Millennials
  • Forbes® America’s Best Employers
  • PEOPLE® Companies That Care


Basic Purpose

To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.

    Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts
    Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
    Manage staff to ensure vault opening, closing and balancing procedures are completed
    Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
    Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events
    Oversee recruiting/selection, on-boarding and initial training of team members
    Administer budget, purchasing, tracking and records retention for business expenses
    Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services
    Promote member service excellence and lead team to deliver quality service
    Liaise with other branches to support business growth and continuity of regional operations
    Analyze reports and conduct trend analysis to optimize business performance
    Analyze and solve problems without clear precedent
    Ensure compliance with all security, safety and emergency preparedness procedures
    Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
    Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
    Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
    Perform supervisory/managerial responsibilities:
    Manage daily activities
    Ensure adequate/skilled staffing; select employees
    Establish performance goals and priorities
    Prepare, conduct and review performance appraisals
    Develop, mentor, and counsel staff
    Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
    Ensure section/branch goals and objectives align with division/department strategy
    Ensure efficiency of operations
    Perform other duties as assigned

    Three years’ experience in grade level 76 (or higher) or applicable external experience
    Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience
    Experience in leading and managing in diverse and complex operational environments
    Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
    Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts
    Advanced knowledge of functions relating to cash and ATM operations
    Working knowledge of financial institution and lending practices, principles and regulations
    Working knowledge of retail banking industry best practices
    Experience in member/customer service operations
    Experience in responding to requests regarding complex financial information/data
    Experience in supervising and leading employees
    Experience in training and developing staff
    Exposure to developing/maintaining community and command relations
    Ability to manage multiple priorities independently and/or in a team environment
    Effective skill analyzing statistics and reports to determine business performance and trends
    Effective organizational, planning and time management skills
    Effective skill exercising initiative and using good judgment to make sound decisions
    Effective skill interacting with staff, management, vendors and members diplomatically and tactfully
    Effective verbal and written communication skills
    Effective word processing and spreadsheet software skills
    Desired - Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience
    Desired - Working knowledge of financial institution and lending practices, principles and regulations
    Desired - Working knowledge of retail banking industry best practices
    Desired - Working knowledge of Navy Federal products, services, programs, policies and procedures
Hours: Available Monday – Saturday: hours based on business needs
Location: 4755 Pasture Road, Building 389, Fallon, NV 89496

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace.  Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans.  EOE/AA/M/F/Veteran/Disability


Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.


Recommended skills

Lending Products
Balancing (Ledger/Billing)
Mortgage Loans
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