Icon hamburger
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply Now

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.

Helpdesk Support Analyst - Level 1

SkyBridge Resources Huntsville, AL Full-Time
$22.00 - $24.00 / hour
Apply Now

Job Description

  • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support
  • May also escalate to IT applications support or call for outside vendor maintenance 
  • Gather and analyze information about the user’s issue and determine the best way to resolve their problem
  • Provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented


  • Problem solving
  • Patience
  • Strong communication and research skills
  • Ability to think on your feet
  • Business and analytical problem solving skills
  • Ability to work independently
  • Ability to follow oral and written directions


  • Bachelor’s Degree or related experience
  • 1-2 years of customer service or other telephone experience
  • Experience working with organizational functions and personnel
  • Experience working with computer software and telephone technology
  • Experience working with and skilled in the use of help desk software



Recommended skills

Complex Problem Solving
Network Routing
Apply to this job.
Think you're the perfect candidate?
Apply Now

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: BHJOB18364_20342


For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.