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Customer Service Representative (Automotive)

Blain's Farm and Fleet Onalaska Part-Time
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For over 60 years, Blain’s Farm & Fleet has maintained our commitment to offer customers high quality products, reliable service, and competitive prices. We were recognized for the second year in a row on Forbes magazine’s 2019 list of America’s Best Mid-Size Employer. Currently with 41 store locations across Illinois, Iowa, Wisconsin, and Michigan, we are a private, family-owned specialty discount retailer with a track record of never closing a store location. Blain’s actively gives back to the community through local donations, as well as supporting the American Heart Association for over 25 years. Our work culture is family-oriented, shown by our closing for major holidays. As our company expands, you could be the next talented, forward-thinking member to join our team.

We offer an outstanding benefits package, including:

  • Paid Vacation and Holidays
  • Parental leave
  • Associate discount program
  • 401(k) retirement plan & profit-sharing program
  • Healthcare: Medical, Dental, and Vision
  • Short- and long-term disability and Life Insurance
  • Relocation assistance

Whether you’re just starting out on your career or looking for a change, we want you to bring your passion and experience to Blain’s Farm and Fleet. We strive to ensure that our work environment is positive, challenging, and rewarding while offering our associates exceptional career growth potential.

Interested? Apply today!



Responsibilities

This position is responsible for assisting the retail auto service team with customer service, suggestive selling and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale. 

  • Provide outstanding customer service on telephone.
  • Assist retail store customers with questions regarding the product line.
  • Understand retail Tire Desk duties.
  • Assist customers with problem resolution.
  • Resolve customer complaints.
  • Scheduling of in-store customer appointments.
  • Perform special order buying duties for retail stores.
  • Be able to create work orders including products and services sold on telephone.
  • Maintain daily goal assessments to meet individual goals.
  • Demonstrate awareness and compliance with Loss Prevention and safety  
    policies and/or procedures.


Qualifications

Candidates must possess a High School Diploma or equivalent. Candidates with at least two to three years of experiences in customer service is preferred.  Previous experience in a call center environment is highly desirable. Additional requirements include:  

  • Excellent organizational skills are necessary.
  • Ability to communicate and interact effectively with customers and co-workers.
  • Ability to utilize Microsoft Office suite. General office skills including typing, filing, record keeping and data entry. 


Job Class

Corporate Office
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: 2019-8040

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Founded in 1955 by brothers W.C. (Claude) Blain and N.B. (Bert) Blain, Blain's Farm & Fleet stores are specialty discount retailers with 36 locations throughout Wisconsin, Illinois and Iowa. Receiving management, merchandising and distribution services from Blain Supply, Inc., each retail store is a division of one of the Farm and Fleet Corporations, as shown in our store locator. They are not owned by or a subsidiary of Blain Supply, Inc. Following the vision of their father, Robert Blain and Jane Blain Gilbertson (N.B. Blain’s children) remain steadfast in offering customers high-quality products, competitive prices, reliable service and providing you with a family shopping experience. Blain’s Farm & Fleet stores have 150,000 items available for sale so that everything you need for your family or for a project are found under one roof. Major Brands Offered: Carhartt, Levi's, Sag Harbor, Hamilton Beach, Chicago Cutlery, Rubbermaid, CharBroil, Huffy, Purina, Toro, Black & Decker, Moen, Michelin, John Lyons, Science Diet, Milwaukee, Delta, MTD, Healthtex, Columbia Sportswear, Farnam, Fram, Lee, KitchenAid, Cuisinart, Coleman, Cooper Tire and many more!

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