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Customer Service Representative job in Lawrence at Kforce Finance and Accounting

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Customer Service Representative at Kforce Finance and Accounting

Customer Service Representative

Kforce Finance and Accounting Lawrence, MA Contractor
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Kforce has a client in Lawrence, MA that is seeking a Customer Service Representative. Responsibilities:
  • Customer Service Representative is accountable for outstanding customer service to all external and internal customers
  • Develops and maintains effective relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
  • Contacts clients of abnormal test results, problems with specimens and requisitions, verify information
  • Customer Service Representative assists clients with questions regarding status of tests, test requirements, specimen handling, etc.
  • Assists clients with requests for changes to their requisitions, critical values, and patient information
  • Documents all calls into appropriate systems
  • Communicates with Sales and Clinical Support Reps about clients
  • Communicates with all departments to resolve client questions and problems in a timely manner
  • Customer Service Representative acts as a resource person for complex questions regarding reports, technical issues, dialysis procedures, etc.
  • Helps orient and instruct new staff
  • Provides input for improvement of department policy and procedures
  • May provide assistance to junior staff with more general support tasks that require a better understanding of functions, as directed by immediate supervisor
  • May refer to senior staff for assistance with higher level problems that may arise
  • Customer Service Representative escalates issues to supervisor for resolution, as deemed necessary


  • High School diploma/GED required
  • 1-2 years of related experience
  • Must have excellent communication skills
  • Prior experience in medical/laboratory customer service setting
  • Prior call center experience and/or multi-line phone system
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

  • Customer Service
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