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Customer Service Representative at Collabera

Customer Service Representative

Collabera Houston, TX Contractor
$16.00 - $18.00 / hour
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Position Details:

Industry - Healthcare

Position - Customer Service Representative

Location - Remote, Work from Home due to COVID-19 

Working Hours - Sun-Sat, 7 AM - 9 PM (8 hours shift in between)

Duration - Over 3 months

Start date of the project   -   May/17/2021

*** Candidates must reside within 1 hour driving time from Nashville, Birmingham, and  Houston ***


  • Help callers and customers understand our business a little better.
  • Answering benefit questions, claims questions, guiding on the appeals process, guiding on initiating authorization for pharmacy/medical calls, documenting and guiding with complaints, payment inquiries.
  • Make it easy for customers to work with us.
  • Take ownership of their issues and do your best to resolve them over the phone the first time, every time.


  • Must have 1 year of experience working as customer service/ call centre
  • Must have phone skills
  • Must have basic MS Office (Word, Excel, and Outlook)
  • Must be able to type 40 words per minute. 
  • Knowledge of Medical Terminology a PLUS



  • High School Diploma 

Customer Service Representative,CSR,Customer Service,Inbound call,Outbound call,Call centre,MS Office,MS Word,MS Excel,MS Outlook,typing,40WPM,Call center,Medical terminology,medicaid,medicare,healthcare,insurance,benefits,pharmacy,pharma,claims,appeals,multitasking,Phone skills,

Recommended Skills

Telephone Skills
Time And Relative Dimension In Space (Tardis)
Medical Terminology
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Job ID: 265533

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