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Company Contact Info
- Elkhart, IN
- Valeo USA
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Valeo North America, Inc. • Elkhart, IN
Posted 1 month ago
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Ready to tackle the challenges of the vehicle of the future? Join Valeo and revolutionize the comfort and well-being of all passengers!
Eradicate warranty issues in cooperation with the Valeo sites involved :
Assure that the field survey is made by the Valeo sites: collect and supply field data, coach Valeo sites on field data understanding and early detection methodology.
Ensure and facilitate representative warranty returns to Valeo manufacturing sites for follow-up analysis and help for special part collection for any new problem identified in the field data.
For critical failures such as red alert, monitor clean dates of corrective actions for field concerns.
Establish auto dealer network, with customer approval, in local area to directly observe warranty concerns in the field.
Perform Quality feed-back :
Notify Valeo management immediately through Valeo standard reporting, using Red Daily Report and 5W2H problem description, of any alarming (i.e emerging "spike") trends in data, number of returns, or significant new issues and assure that the Red Alert procedure is applied, if requested.
Issue a weekly report to the GREM to inform about the progress status and ability to solve issues quickly.
Follow monthly the continuous improvement plan based on the Key indicators. Involvement in target setting between the Customer and Valeo sites.
Lets talk about you....
You have a Highschool degree or equivalent
You have 1-3 years experience in a Quality Function.
You have 1-3 years experience in a Customer Service Function.
Having a technical background is a plus. The ability to understand basic automotive style repairs with a quality mindset. Must be customer oriented. Automotive Air Conditioning knowledge is required.
You are used to meeting and dealing with customers, in an industrial environment, both electronically and via phone.
Additionally you have an Engineer background : Ability to read, understand, and analyze Valeo drawings, electrical diagrams, and specifications.