Visitor Information Assistance

Global Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Visitor Information Assistants (VIA).

Job Description:

Summary: Visitor Information Assistants (VIA) provide directions, information and assistance to visitors and guests of Arlington National Cemetery.

Responsibilities:

• Provide general information, directions, and other forms of assistance to visitors.
• Understand and maintain knowledge of the ANC.

Minimum Requirements:

• An Associate’s Degree and no less than three years of relevant work experience such as a visitor use assistant, docent, park guide, or in-person customer service; or
• Five years of relevant experience such as a visitor use assistant, docent, park guide, or in-person customer service.
• Maintain basic computer skills, ability to operate kiosks and basic office equipment, and the ability to communicate clearly in written electronic mail (emails).
• Personnel are required to have the ability to walk throughout the entire facility and stand constantly. This includes long distances, various hills/grades and all types of terrain.
• VIA must be able to function outdoors in all types of weather.

Security Requirements:

• Public Trust or Secret.

Skills:

• Must be able to read, write, speak and understand the English language with sufficient fluency to support the requirements within this contract.
• Possess required state motor vehicle licenses or certifications for operating equipment and vehicles used in the execution of this contract.

Physical Requirements: This position requires constant standing and walking throughout the entire facility, to include long distances, various hills/grades, and types of terrain. This position is a year-round, outdoor position, and functions in all types of weather.

Communication: Excellent customer service via phone and face-to-face conversation, excellent written and oral command of English.

An exciting and rewarding career awaits you with Global Resource Solutions, Inc. (GRS). GRS is a management consulting company to government and business that offers great career opportunities and a comprehensive slate of employee benefits to our employees including medical, dental, vision, short/long term disability, life insurance and a retirement plan. GRS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.