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Commercial HVAC Account Manager job in East Syracuse at EMCOR

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Commercial HVAC Account Manager at EMCOR

Commercial HVAC Account Manager

EMCOR East Syracuse, NY Full Time

Job Summary

EMCOR Services Betlem is looking to hire a Commercial Services Account Manager in Syracuse, NY.  The primary responsibilities of this position include: design, estimate and propose HVAC&R project work and service agreements; perform service and project work as required, support service technicians, dispatchers, customers, potential customers, vendors, and project managers; assure that projects, and service requests under your management are organized, performed safely, and completed on time. 

 Essential Duties and Responsibilities:

  • Design, estimate, and price projects, retrofits and service agreements.
  • Provide customers with proposals and schedule work according to urgency.
  • Order materials and equipment required for projects sold.
  • Properly convey the scope of work with technicians assigned to the project/agreement.
  • Coordinate projects, manpower, work schedules and materials as needed.
  • Properly arrange all schedules, details, and commitments.
  • Communicate with the customers, as well as our staff, throughout the progress of the agreement/project to assure customer satisfaction and profitability.
  • Properly calculate and assure each invoice is prepared and mailed at the appropriate time.
  • Participate in weekly staff meetings to ensure our support staff is aware of project/agreement status.
  • Work to immediately resolve any problems that may arise from projects/agreements sold or under your management and notify management immediately of any significant problems.
  • Resolve any questions, concerns, or disputes regarding invoices, and assist in the collection of any monies due on the project, if so requested.
  • Manage work force productivity and ensure proper man power at all times.
  • Play a key role in hiring and layoff functions as required
  • Provide immediate performance feedback to the employees working on your projects.
  • Work closely with service dispatch on emergency service calls as required.
  • Assist engineers, project and service managers on work as required.
  • Work with management to improve our estimating capabilities, pricing models, and sales skills.
  • Enforce corporate policy on safety, work ethics and time constraints.
  • Ensure that work is executed as scheduled and that only emergency jobs interrupt scheduled work.
  • Review equipment requirements and make adjustments as needed.
  • Plan ahead on projects to ensure the highest level of productivity on the job.
  • Maintain pro-active discussions of job goals, assign new weekly goals and initiate or suggest plans to motivate workers to achieve work goals to their highest potential.
  • Work with our controls and energy group to propose energy assessments, controls commissioning, and related project opportunities.

 Essential Skills:

  • Excellent written and verbal communication skills a must
  • Strong problem solving skills
  • Strong computer skills
  • Prospecting skills
  • Negotiation
  • Client relationships

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success.  Equal Opportunity Employer/Veterans/Disabled


Recommended Skills

  • Self Motivation
  • Verbal Communication
  • Scheduling
  • Computer Literacy
  • Emergency Handling
  • Ethics
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Job ID: ACCOU016482

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