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  • Brockton, MA 02301

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Customer Care Representative

Shields Health Care Group, Inc. • Brockton, MA

Posted 18 days ago

Job Snapshot

Degree - High School
Other Great Industries
Customer Service

Job Description

DEPARTMENT: CUSTOMER CARE BROCKTON, MA HOURS: TUESDAY - FRIDAY 12:30 - 9:00 PM & SATURDAY 7:30 - 4:00 PM About Shields Health Care Group Shields Health Care Group is a leading medical provider in New England, operating in one of the most fascinating business environments today – Healthcare. Our world-class team is made up of innovative thinkers and enthusiastic collaborators who take pride in delivering the highest quality care to the patients and medical professionals we serve at more than 40 locations. It’s a great time to be a part of the Shields team as we grow and diversify our services by investing in our people, technology and culture. We’ve created a challenging work environment driven by our talented people, with a unique philosophy of care that sets us apart today and tomorrow.

The Customer Care Representative will contribute to the goals of Shields Health Care Group by
providing exceptional customer service with professionalism, efficiency and accuracy. The
Customer Care Representative will perform the necessary tasks to successfully maximize the
collection of revenue.


1.Appointment scheduling, rescheduling and canceling in a professional manner.

2.Screen patients over the telephone for contradictions to MRI. Accurately document responses in RIS system. Create necessary follow up if needed.

3.Acquire the necessary information to submit a claim for payment and receive reimbursement.

4.Renal screen all patients receiving contrast, contraindications require need for recent labs prior to exam
5.Acquire the necessary films and lab reports prior to patient scan date.

6.Responsible for ensuring that all written orders received via the fax router are exact, when compared to the SHCG patient file (i.e. patient information, scan type and clinical indications).

7.Responsible for processing, cataloging and filing all fax router files received.

8.Maintain and respect confidentiality for all customer groups.

9.Respond appropriately to scheduling emergency patient situations.

10.Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.

11.Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.

12.Remain current on any changes in policies or procedures that modify daily work functions.

13.Responsible for instructions, processing and documentation of written orders

14.Performs other related duties as required


1.High School Diploma required
2.Medical office or healthcare administration courses preferred


1.Excellent communication skills and computer proficiency required
2.Attention to detail and typing accuracy required
3.Knowledge of anatomy, medical terminology and insurance requirements is preferred.
4.Ability to follow instructions with minimal supervision
5.One year medical billing and/or office experience is desirable
6.Proven ability to multi task and exceed customer expectations is required


Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.


This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.

It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.

Job ID: 1987
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