0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Business Relationship Support Specialist for Energy Sector job in Denver at Wells Fargo

Create Job Alert.

Get similar jobs sent to your email

List of Jobs

Apply to this job.
Think you're the perfect candidate?
Business Relationship Support Specialist for Energy Sector at Wells Fargo

Business Relationship Support Specialist for Energy Sector

Wells Fargo Denver, CO Full-Time
About this role:

Wells Fargo is seeking a Business Relationship Support Specialist as part of Business Client Management in Corporate & Investment Banking (CIB). The Business Relationship Support Specialist shares leadership role with relationship managers in managing a moderate-large portfolio of accounts within the CIB Coverage teams that support the Corporate Banking and Financial Institutions Groups of CIB. Acts as the customers' main point of contact for operational questions. Independently and proactively handles customer issues and problems. Monitors overdrafts and other funds movement activity in a customer-focused manner, understanding risk and securing necessary approvals. Confirms additional source of funds and partners with office management in decision making process. Coordinates activities and solves problems with various operations center, internal bank departments and outside vendors. Manages "owning the customer experience" approach and effectively executes on all standard protocols regarding interactions with customers. Independently and/or collaboratively with relationship manager and/or other treasury management office sales staff, conducts customer courtesy calls, both by phone and in-person, for the purposes of relationship building and client support. Gathers deposit and treasury management documentation from customers in a customer-focused manner. Serves as a key partner with treasury management in managing the customer experience during treasury management implementations and beyond for all net new customers and new product sales. Partners with the customer service manager to resolve issues and provides status updates on implementations. Helps with customer onboarding, due diligence as well as any other associated risk management matters where required. May serve as a subject matter expert for the office. Partners with customer service manager to complete line of business operational projects as necessary.

In this role, you will:
  • Relationship building and client support-Independently and/or collaboratively with relationship manager or product partners, interacts with customers by phone, email and in-person, for the purposes of relationship building and client support
  • Customer experience and issue management-Partners with the Relationship Team to resolve issues and enhance the client experience across loans, treasury management and Trade Managers. Manages complaints and system outages and completes line of business operational projects as necessary.
  • Financial crimes- Responsible for collecting non-periodic review BSA/AML documents and data elements in adherence with CIB Customer Due Diligence standards - Facilitates onboarding, ongoing KYC documents, relationship exit for cause and PEP. Supports Periodic Review Execution Team as needed
  • Product support - Serves as a key partner with Treasury Management, Trade and Credit Execution Teams in opening and closing accounts, L/C and credit events. Managing the client experience for all net new customers and new product sales while leveraging products' customer support teams whenever possible. Evaluates/ assures accurate entry and uploading of on-going data changes into the bank's systems of record.
  • Operational execution and risk management - Ensures policy and procedure are followed while managing risk through monitoring and process Execution. Gathers information and documentation from customers in a customer-focused manner.
Required Qualifications, US:
  • 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
  • Anti Money Laundering (AML) and Bank Secrecy Act (BSA) experience
  • Ability to develop and manage client relationships
  • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills
  • Strong attention to detail and accuracy skills
  • Strong organizational, multi-tasking, and prioritizing skills
  • Excellent verbal, written, and interpersonal communication skills
  • Experience participating in projects and supporting business initiatives
  • Excellent verbal, written, and interpersonal communication skills
Posting Locations:
  • This is not a remote role. It is a hybrid role that will require in office and work from home.
  • 1000 Louisiana St. - Houston, TX 77002
  • 1700 Lincoln St. - Denver, CO 80203
  • 600 S 4th St. - Minneapolis, MN 55415
  • 1445 Ross Ave.- Houston, TX 77202
Pay Ranges:

Houston, Denver, and Minneapolis Pay Range: $55,300.00 - $98,300.00 Annual, depending on experience.

Pay Range

$55,300.00 - $98,300.00 Annual

  • Information about Wells Fargo's employee benefits
We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recommended Skills

  • Adaptability
  • Anti Money Laundering
  • Attention To Detail
  • Bank Secrecy Act
  • Business Relationship Management
  • Courtesy
Apply to this job.
Think you're the perfect candidate?

Help us improve CareerBuilder by providing feedback about this job:

Job ID: R-211493-2

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.