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Windstream Atlanta, GA Full-Time
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Job ID:20000245
Job Description:  
Option to work Remote
  • The SDWAN Engineer III will analyze requirements to meet demand and performance of products, systems and/or data. May perform engineering design evaluations including cost-effective utilization of materials; May design, develop, test and implement all components, equipment, and software within the functional area of the organization.
  • Provides technical leadership and direction in area of expertise for engineering staff and Windstream internal teams by enhancing operations and maintaining reliability of systems.
  • Acts as technical consultant within and outside assigned department in area of expertise and promotes positive change in the company’s business strategy through achievement of specific objectives and technological innovation of a practical and profitable nature.
  • Works on problems of diverse scope, which includes technical escalations from customer facing teams and this will require self-motivation to accomplish expected tasks with some on call required

Job Responsibilities:  

  • Act as escalation point for complex issues related to Security, SD-WAN, and their supporting components.
  • Assist in product roll-out, upgrades, and maintenances of Security and SD-WAN environments.
  • Discussing and developing customer designs that meet Windstream standards or architectural guidelines.
  • Document resolution and conduct appropriate root cause analysis post trouble resolution.
  • Work with Windstream internal teams to audit and optimize customer network solutions to ensure maximum service uptime, survivability and sustainability.
  • Identify and handle upstream communication regarding network service trends, escalation trends, emergent technology and network vulnerabilities both from a provider backbone perspective and a customer solution perspective.
  • Manage small-scale projects and tasks while working closely with Engineering teams or other internal teams as needed.
  • Develop and maintain expert level technical and marketing knowledge for Windstream Security and SD-WAN product sets.
Preferred Skills:
  • Strong technical background, including industry relevant certifications (I.e. CCNA-Cloud, CCP, CCC)
  • BA degree in a technology track or hold equivalent experience of no less than 5 years in a Network Operations, Network Associate or Network Technician Role
  • Proven track record of being able to resolve complex issues and exhibit a genuine enthusiasm for working with network equipment
  • Experience working in a Service Provider environment and familiarity with key concepts including MPLS from a Service Provider standpoint, VoIP Architecture from a Service Provider Standpoint, and SD WAN from a Service Provider Standpoint.
  • Ability to work with Basic Scripting Languages and understanding of SAAS and Cloud Infrastructure is highly desirable


 Minimum Requirements:  

  • Bachelor’s degree in a technical discipline and 4-6 years technical experience with 6 years directly related to the job and 5 years of digital experience.
  • College hours or a college degree may be substituted for some experience as deemed appropriate.



EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.

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