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  • Lancaster, CA

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Manager Nurse Mental Health - Mental Health Services - Full Time/Days

Antelope Valley Hospital • Lancaster, CA

Posted 1 month ago

Job Snapshot

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Job Description

Job Objective:

Under the direction of the Chief Nursing Officer or designee, a Registered Nurse who supervises personnel in the management and implementation of psychiatric/mental health patient care and is fully accountable for 24-hour organization, staffing, planning, and coordination of the Mental Health Services (MHS) department.

Duties and Responsibilities:

A. Leadership and Management

  1. Develops and implements departmental goals and objectives with input from staff members.
  2. Responsible for the integration of the department into the primary functions of the hospital.
  3. Responsible for the coordination and integration of interdepartmental and intradepartmental services.
  4. Develops and implements departmental policies and procedures that guide and support the provision of services.
  5. Interacts with all customers to ensure prompt and accurate communication, as needed, to provide the service expected and to meet the goals of the department.
  6. Evaluates problems, and develops and implements solutions.
  7. Develops new ideas, programs and/or systems with innovation and creativity.
  8. Challenges the status quo in looking for more efficient practices.
  9. Leads by example and serves as a professional role model.
  10. Delegates responsibilities, promotes decision-making and encourages problem-solving initiatives.
  11. Elicits staff participation in, and implementation of, projects and ideas.
  12. Formulates and participates in leadership and staff meetings, and continuing education programs.
  13. Maintains supervision of staff and their activities in all cost centers.
  14. Assesses patient and staffing needs on a routine basis.
  15. Keeps employees informed of the present, as well as future changes.
  16. Actively listens and tries to understand before responding.
  17. Shapes an environment that is psychologically safe, encouraging, and non-judgmental.
  18. Supports, encourages, and contributes to the professional growth of all department staff members.
  19. Understands, teaches and implements elements of empowerment.
  20. Mentors staff in team building and commitment to organizational improvement.
  21. Responsible for the maintenance of performance improvement program, as appropriate.
  22. Responsible for the continuous assessment and improvement of the quality of care and services provided.
  23. Responsible for maintaining the department’s survey readiness.
  24. Adheres to all Antelope Valley Hospital Compliance & Integrity Program policies and procedures.

 B. Human Resources Management

  1. Conforms to Affirmative Action guidelines.
  2. Develops and implements job descriptions and performance standards.
  3. Evaluates staff performance, including use of staff competence and quality improvement data.
  4. Moderates personnel problems and resolves complaints using good problem-solving techniques.
  5. Demonstrates knowledge of administrative and human resources policies and procedures, and understands correct employee relations management.
  6. Ensures that staff members are in compliance with licensure and other annual mandatory requirements of the hospital, state and federal governments, and other regulatory agencies.
  7. Responsible for recommending a sufficient number of qualified and competent persons to provide care/treatment/services.

 C. Management of Financial Resources

  1. Responsible for the recommendations for space and other resources needed by the department.
  2. Assesses and recommends to hospital administration resources for needed services not currently provided by the department or the hospital.
  3. Develops and recommends department operational and capital budgets.
  4. Ensures that department operates within established budget.
  5. Prepares and manages FTE budget including developing staffing plans and managing staff schedules.
  6. Accountable for department productivity.
  7. Develops and utilizes the budget as a planning and control tool.
  8. Develops annual department strategic objectives and suggests new programs.

Non-Essential Duties:

  • Faxing, photocopying and other clerical duties, as needed.       
  • Serves as chairperson or member of appropriate hospital committees and/or teams.

Knowledge, Skills and Abilities:


  • Advanced knowledge in the development of programs and business plans as generally acquired through the completion of a formalized program of study culminating in the award of a Masters’ degree in nursing, business administration, health care administration or a related field.
  • Advanced knowledge of the theory and practice of nursing care and the principles of nursing management as generally acquired through the completion of a formalized program of study culminating in the award of a Baccalaureate degree in nursing.
  • Knowledge of applicable state and federal agencies and laws, and knowledge of sources available to interpret such laws.
  • Knowledge of appropriate management practices and organizational behavior.
  • Knowledge, understanding and adherence of telephone etiquette standards.


  • Skill in assessing crises and providing therapeutic intervention and communication in a timely and professional manner.
  • Skill in identifying problems and translating them into solutions/treatment plans for staff/patients.


  • Ability to communicate effectively while maintaining effective working relationships with staff members under one’s direction, other departments, families of patients, practitioners/physicians, volunteers as well as other individuals.
  • Demonstrated ability and willingness to apply the philosophy, purpose and goals of Administration and the Nursing Services department.
  • Ability to develop new programs for the department, e.g., gero-psychiatry, adolescent, psychiatric urgent care programs.
  • Ability to manage staff and treatment provided by the department staff.
  • Ability to assess staffing needs and adjust time schedules to meet the needs of the department and the Nursing division of the hospital.
  • Ability to self-evaluate, as well as supervise and evaluate the work of others.
  • Ability to develop training material and organize reports.
  • Ability to design and conduct independent research for completion of project assignments.
  • Ability to communicate with the added ability to lecture before a group of people (patients, staff, and/or the public).
  • Ability to adhere to the Staff Code of Ethics of the department.

AVH Values: All AVH employees will effectively demonstrate these behaviors:

  • Patients Come First – We listen actively and communicate with our patients and families, placing safety as a top priority.
  • Accountability & Ownership – We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us.
  • Teamwork – We build trusting relationships, promote a sense of community, and are respectful of everyone.  Success is about the whole team.
  • Integrity & Honesty – We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking.
  • Excellence – We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality.
  • Initiative & Innovation – Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient’s experience, solve our own problems, make timely decisions, and look for opportunities to add value.
  • Tenderness & Compassion – We have genuine empathy, show kindness, and encourage and advocate for each other.

Management Competencies:  All AVH management staff (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:

Conflict Management

Problem Solving

Timely Decision Making

Process Management

Fairness to Direct Reports

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fastest growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

An Equal Opportunity Employer.



Job ID: 509301
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