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Benefits Customer Service Representative

Apex Systems Tempe Contractor
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Apex Systems, the nation's 2nd largest IT staffing firm, has immediate opportunities for Customer Service Representatives to support one of our top clients in Tempe, AZ! Please find the details below. 

Pay Rate: 

$15/hr. or $15.50/hr. for bilingual in Spanish

The Role: 

The Benefit Customer Service Representative provides customer service support for client pension and/or health and welfare plans using web-based systems for tracking, information gathering and troubleshooting issues. 

Key Responsibilities: 

  • Provide a high level of customer service support when handling customers’ questions/complaints in respect to defined benefit pension and/or health and welfare plans. 
  • Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations (responding in a respectful, accurate, timely manner, consistently meeting commitments) 
  • Demonstrate flexibility to customize customer service approach to meet all types of member communication styles and personalities 
  • Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements 
  • Proficiently translate health and welfare and pension terms, complex plan information and processes into simple explanations and instructions that customers can understand and act upon. 
  • Read and understand client’s plan documents, amendments or online knowledgebase tools, etc. Collect relevant information, determine immediate requests/questions and also anticipate the future needs of the member 
  • Maintain diplomacy and tact while dealing with upset or escalated callers 
  • Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information 
  • Maintain and document complete and accurate call and case notes 
  • Respond professionally to customer inquiries/complaints received via phone, email or other communication channels 
  • Demonstrate ability to maintain a high level of customer service in a changeable work environment
  • Participate in team meetings and training 
  • Possess a cooperative and positive attitude towards customers, internal contacts and team members 
  • Perform other duties as assigned 

The Requirements: 

  • Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills
  • Ability to quickly assess current state issues and formulate a response/resolution using analytical and problem solving skills 
  • High level attention to detail 
  • Strong computer skills with the ability to navigate multiple software applications 
  • Working knowledge of health and welfare and/or defined benefit pension plans a plus 
  • Minimum 1-2  years’ experience in a customer service setting, at least 2-3  years is preferred 
  • Proficiency in the use of Microsoft Office programs (specifically Outlook, Excel and Word) 
  • Ability to type 30-40 WPM 
  • Ability to work in a team environment 
  • Ability to work in a multi-tasked environment and prioritize and organize work 
  • Ability to understand and follow oral and written instructions 
  • Ability to work a flexible work schedule (30 – 40 hours/week with some overtime requested; variety of schedule start and end times) 
  • Must have excellent attendance and be punctual to work 
  • Fluent in Spanish a plus 
  • Associate or Bachelor’s degree preferred 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178

 

Recommended skills

Client Rapport
Attention To Detail
Diplomacy
Computer Literacy
Communication
Verbal Communication

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Benefits Customer Service Representative
Estimated Salary: $65K
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WHAT WE DO:

Apex Systems is a division of the 2nd largest IT staffing and services firm in North America. From consulting to staff augmentation, we connect top tech talent with great companies in all industries.

OUR CREDENTIALS: 

Apex earned Inavero’s Best of Staffing™ Client Diamond and Talent Awards for providing superior service to clients and job seekers, putting the company in the top 2 percent of all U.S. staffing agencies.

SUPPORTING OUR CONTRACT EMPLOYEES:

We take the time to understand a candidate’s talents and needs to ensure a good match with companies for contract, contract-to-hire, and direct hire positions. Each recruiter within Apex is focused on a specific skill area within infrastructure, applications, and project management. This focused discipline enables our local recruiters to work directly with our candidate’s and focus their talent on the right position at the right time.

WHO OUR CUSTOMERS ARE: 

We serve Fortune 500, mid-market, and emerging companies from a wide variety of industries, including communications, energy, financial services, government services, healthcare, technology, and utilities. 

WHERE WE ARE: 

Apex has branches in over 70 locations across the U.S. and Canada and more than 1,000 employees dedicated to supporting the needs of our clients and contract team members. Visit www.apexsystems.com to find a local branch or connect with an Account Manager or Recruiter.

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