Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Closing Team Lead at Flagstar Bank

Closing Team Lead

Flagstar Bank Work From Home MI Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

The Closing Team Lead role plays a very important part in ensure our closing team members are maintaining service levels, providing a compliant and quality closing package, and providing exceptional customer services. The closing team lead is the Subject Matter Expert for their team members and will handle complex issues related to the closing process. They will handle customer issues and work closely with our sales and support partners to ensure an exceptional closing experience for our customers. The closing team lead will mentor new and existing team members to increase productivity levels without impacting quality. The Closing team lead is also responsible for a pipeline of loans of their own. They will have a production requirement that will allow the time necessary to handle the other requirements of the job. A closing team lead will assist in the preparation and delivery of team meetings with staff. They must have the ability to mentor and motivate staff in the production requirements, compliance requirements, and business requirements of the job. This position requires in depth knowledge and experience associated with the compliance requirements relative to Reg Z, X, B Mortgage Disclosure Information Act, Home Ownership Equity Protection Act, Qualified Mortgage, Ability to Repay. As part of the closing process the closer is responsible for also reviewing, Title Work, Insurance documents, & Property Tax statements validating they meet Flagstar’s policies and to accurately prepare the closing settlement statement. This is a production based role and requires excellent organizational and communication skills to ensure closing deadlines are met while providing high quality closing document package.

  • Review and supervision of staff that prepares the pertinent documents required to insure a Respa compliant closing package.

  • Monitoring queue’s to ensure SLA is being maintained and team members are meeting daily and monthly production goals.

  • Conduct Huddle meetings & coaching/mentoring/training of the closing team members to ensure consistency from the Closing Services Area.

  • Work with Settlement Agents and sales partners to obtain any required information to complete the closing process and obtain a final HUD1 Settlement Statement.

  • Review and balancing of the Final HUD-1 figures for regulatory, investor, and Flagstar requirements.

  • Complete all required training courses and attend meetings when required as well insuring team members have completed all required training courses.

  • Assist in preparation and delivery of team meetings, handle difficult customer service issues, monitor and respond to emails to the closing inbox.

  • Ensures compliance with applicable federal, state and local laws and regulations.  Completes all required compliance training.  Maintains knowledge of and adhere to Flagstar’s internal compliance policies and procedures.  Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements:

  • High School diploma, GED, or foreign equivalent required.
  • Bachelor's Degree in a related field of study is strongly desired.
  • 3-5 years of closing, funding or similar mortgage banking background.
  • Experience with closing Conventional, FHA and/or VA products.
  • Knowledge of current compliance changes to Reg Z, Respa, GFE, and MDIA.
  • Experience closing Renovation and/or Construction loans a plus.
  • Experience with closing loans in the states of New York and Texas a plus.
  • Excellent written and verbal communication skills.
  • Ability to multi-task while still maintaining careful attention to detail.
  • Ability to operate both independently and as part of a team.
  • Ability to organize and prioritize work.
  • Intiative to drive for results.
  • Strong problem solving skills.
  • Proven decision making skills.
  • Proven Quality acumen.

For Internal use only: Job Band G-Hrly

 

Recommended Skills

Mortgage Loans
Banking
Verbal Communication
Communication
Complex Problem Solving
Balancing (Ledger/Billing)
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 08917

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.