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Company Contact Info

  • Wilsonville, OR 97070
  • Recruiter
  • Phone: 503-222-0946
  • Phone:: 503-222-1398

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Help Desk Analyst III

Robert Half Technology • Wilsonville, OR

Posted 1 month ago

Job Snapshot

Computer Hardware, Computer Software
Engineering, Information Technology, Design

Job Description

Ref ID: 03600-0010898683

Classification: Help Desk/Tech Support III

Compensation: $25.00 to $25.00 per hour

The IT Level 3 Service Desk User Specialist's role is to act as the primary escalation point for all level 2 User Support Specialists on site in support of maintaining in-house technology, equipment and IT assets throughout the facility. The Level 3 Specialist will be directly involved in the project planning, processes and procedures necessary in implementing all associated projects by identifying, testing, installing, configuring, diagnosing, repairing and upgrading of all corporate hardware and end user devices while ensuring optimal performance, standardization and compliance throughout the business. This position reports directly to the IT manager with support of the Supervisor of the Service Desk, and often teams with the Network Support Engineers in ensuring coordinated delivery of assets and services. ESSENTIAL DUTIES AND RESPONSIBILITIES ? Respond to normal and escalated service requests and incidents that require normal or an advanced level of support. ? Assist in the Design, Implementation and documentation of solutions targeted for business purposes. This includes but is not limited to a working knowledge of all workstations, laptops, printers, document scanners, data collection and mobile computing devises and all associated processes and procedures relating to same. ? Analyze, recommend and evaluate emerging technologies including hardware and software solutions for process compatibility and applicability to our business environment and based on customers' needs. ? Test new technologies and proposed changes to current infrastructure in a zero-impact lab environment. ? Assemble all necessary resources and engage third party resources, such as vendor support services and technical consultants, to assist in problem determination. Clearly communicate incident details to resources and monitor activities through resolution. ? Create, catalog and continually maintain standardized images for all desktop systems ? Investigate root cause and determine solutions for escalated problems using standard triage and troubleshooting techniques, propose and test implementing changes to hardware and/or software. ? Create documentation and host training sessions for team members to standardize knowledge and processes used by support staff. ? Under the direction of management, lead medium and large scale projects that implement desired and approved technologies or services, working closely to properly manage resources and expenditures associate with such projects. ? Ensure all actions are in line with the company's policies, procedures and compliance standards ADDITIONAL DUTIES AND RESPONSIBILITIES: ? Attend conferences and seminars to obtain advanced levels of knowledge in particular fields of IT. Engage in self-study and continuing education programs to maintain an expert edge. ? Assist co-workers engaged in problem-solving, monitoring, and installing IT equipment and software. ? Participate in occasional after hours support operations of these critical systems. ? Maintain a clean, safe working environment and insure that inventory of supplies is well maintained. For immediate consideration please send resume to:

Job Requirements

? Associates Degree or equivalent. Diploma in IT Technologies preferred. ? 3 -- 5 years' experience in the following: installing, troubleshooting, operating, testing, planning and configuring relevant technologies ? Requires independent thinking, a methodical troubleshooting approach and a determination to overcome obstacles. ? Team player in a fast paced, customer focused service department. ? Experience with SAP, software delivery methodologies, and email administration is desired. ? ITIL Service Delivery Foundation certification is required within 6 months of employment. ? Must have a good command of the English language, both verbal and written communications ? Must be able to lift a minimum of 25 lbs frequently and up to 50 on occasion.

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.
Job ID: 03600-0010898683
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