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Company Contact Info

  • Chicago, IL
  • Advanced Resources

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Client Service Representative

Advanced Resources • Chicago, IL

Posted 10 days ago

Job Snapshot

Full-Time
Degree - 4 Year Degree
Agriculture, Banking - Financial Services, Building Materials
Customer Service

Job Competition

75+

Applicants

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Job Description

Job Number: 467587

Client Service Representative

Advanced Resources is working with a top organization with an immediate need for a Client Service Representative! The ideal candidate must feel comfortable doing research, follow up, and figure out ways to get the information necessary to complete the task. Must have high logical reasoning, highly dependable and great personality! RECENT COLLEGE GRADUATES ENCOURAGED

The Client Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members throughout the department.

Responsibilities:

  • Interact with clients electronically and via telephone
  • Provides timely and accurate information to incoming inquiries and product knowledge requests
  • Works closely with internal departments to insure prompt processing of orders on the clients behalf
  • Provides timely feedback to the company regarding service issues and customer concerns
  • Partners with the Business Development team to successfully onboard new clients
  • Act as first level technical support with our systems to train the client on how to use, fix their issues and/or escalate to the right department if necessary

Core Competencies:

  • Client focus
  • Problem analysis and problem solving abilities
  • Attention to detail and accuracy
  • Time management
  • Excellent communication skills - verbal and written
  • Technical capabilities
  • Teamwork orientation
  • Adaptability
  • Initiative

Required Education and Experience:

  • Must have a high school diploma
  • Experience providing top customer service
  • Knowledge of customer service principles and practices
  • Relevant experience with all Microsoft Office products and ability to type

Job ID: AdvancedGroup_467587
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