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Company Contact Info
- Warren, NJ 07059
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Customer Service Representative
Kforce Finance and Accounting • Warren, NJ
Posted 24 days ago
RESPONSIBILITIES:Kforce has a client in search of a Customer Service Representative in Warren, New Jersey (NJ). Responsibilities
- Perform outbound calls to designated physician offices
- Fluent in the art of cold calling, prospecting and lead generation
- Explain benefits to Health Care Providers or Physician Assistants for their patients to participate in manufacture programs
- Offer to distribute (free of charge) co-pay cards and vouchers for their patients
- Meet and exceed daily outbound call quotas
- Meet and exceed defined daily program participation success rates
- Deliver best-in-class service experience in a professional courteous manner
- Develop and maintain relationships with clients via phone
- Provide feedback on how to improve programs and processes
- Score an average of 90% during call monitoring sessions
- Manage simple Excel spread sheets
- High school diploma or GED
- Two years of outbound call center experience
- Strong interpersonal, verbal and written communication skills
- Flexibility to learn new call tracking system
- Must be able to work in a team environment
- Basic computer skills required
- Strong organizational skills to multitask, work in a realistic paced environment to meet goals
- Must be comfortable in an active high volume inbound/outbound call center environment
- Previous successful outbound sales experience preferred