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  • Warren, NJ 07059

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Customer Service Representative

Kforce Finance and Accounting • Warren, NJ

Posted 24 days ago

Job Snapshot

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Job Description


Kforce has a client in search of a Customer Service Representative in Warren, New Jersey (NJ). Responsibilities
  • Perform outbound calls to designated physician offices
  • Fluent in the art of cold calling, prospecting and lead generation
  • Explain benefits to Health Care Providers or Physician Assistants for their patients to participate in manufacture programs
  • Offer to distribute (free of charge) co-pay cards and vouchers for their patients
  • Meet and exceed daily outbound call quotas
  • Meet and exceed defined daily program participation success rates
  • Deliver best-in-class service experience in a professional courteous manner
  • Develop and maintain relationships with clients via phone
  • Provide feedback on how to improve programs and processes
  • Score an average of 90% during call monitoring sessions
  • Manage simple Excel spread sheets

Job Requirements


  • High school diploma or GED
  • Two years of outbound call center experience
  • Strong interpersonal, verbal and written communication skills
  • Flexibility to learn new call tracking system
  • Must be able to work in a team environment
  • Basic computer skills required
  • Strong organizational skills to multitask, work in a realistic paced environment to meet goals
  • Must be comfortable in an active high volume inbound/outbound call center environment
  • Previous successful outbound sales experience preferred
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Job ID: FATND1816735
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