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- San Francisco, CA 94105
- Alicia Endean
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Technical Support Engineer
Kelly IT Resources • San Francisco, CA
Posted 26 days ago
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Technical Support Engineer
San Francisco, CA
Contract to Hire Rate: $40-60/hr
Kelly IT Resources is working with a very exciting global company that has an operations office hub in Downtown San Francisco, CA. The company is a highly successful technology provider that delivers and supports Endpoint Management software products! Their products are used by 17k customers worldwide, and over a million HW/SW clients under management as well!
The team in San Francisco is building out their internal customer IT service organization from scratch and we are looking for highly talented and ambitious Technical Support Engineers ready to come on board, on contract to hire basis to support their internal products and offerings! Salary is negotiable, highly competitive, and will be based on experience!
'Technical Support Engineer Job Description
•Be part of a team of engineers providing excellent support to our customers and partners
•Use of remote tools to assist customers in troubleshooting problems
•Provide technical best practices for partners and customers
•Work through technical issues at an operating system level
•Build and maintain customer and partner rapport
•Manage technical issues, solutions and sales opportunity progress by creating cases within our helpdesk system
•Manage case escalation to maintain forward movement on customer issues
•Ensure clear, professional communication between our teams and the customer
•Create and Maintain self-help documents
•Continue education by attending training sessions and reading technical documentation.
Technical Support Engineer Qualifications
•Prior Technical Support Engineer experience preferred
•Knowledge of Linux and Windows Operating Systems
•Experience in Terminal Services / Citrix / VMWare View environments
•Knowledge of networking concepts, Including TCP/IP, DHCP, DNS, etc.
•Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
•Thin client experience a plus
•A team player who is influential and builds good working relationships across all levels
•Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management
Technical Support Engineer Personal Skills
•Positive work ethic
•Ability to listen effectively and show patience while working with customers
•Ability to learn new technologies quickly
•Ability to work independently under minimal supervision
•Ability to take effective notes
•Ability to multitask effectively and work under pressure
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high- visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 3,000 IT hiring managers turn to us each year to access the best talent: people like you.
Last year we found 8,000 opportunities for IT professionals. Let us help advance your career today.
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.