Icon hamburger
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Thumsup

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Myf1dy69cb7gb5mzj00

Patient Service Specialist - Full-time - Brookline, MA

ATI Physical Therapy Brookline Full-Time
Apply on company site
Patient Service Specialist





What’s the role? ATI Front Office Operations Department is dedicated to delivering a five-star customer experience to the patients of ATI. As a Patient Service Specialist, you are the first connection for our patients and the first smiling face they see upon entering an ATI clinic. You will enthusiastically greet patients by phone and in person, accommodate their needs and be responsible for clinical administrative functions--patient intake, registration and scheduling to ensure our patient and insurance billing is accurate and timely. You are a team player leading the charge with exceptional customer service skills, a passion for patient care and a strong ability to learn new software. In our new markets and smaller clinics our Patient Service Specialist also assists the clinicians in their day to day work. By providing this necessary support, the clinicians can maximize their time and exposure to all patients. In these situations you will also be working to maintain overall cleanliness of the clinic and ensuring equipment is in working order. As an integral part of the patient care team, you will be asked to think quickly on your feet to ensure that patients are comfortable during their therapy sessions while connecting with them to provide a customer service experience like no other. The secret to success at ATI is to exceed customer expectations by providing the highest quality of care in a friendly and encouraging environment and you are on the front lines of delivery. Our core values of quality of care, teamwork, communication and the friendly factor show in your attitude and day to day interaction with everyone you meet. 





Your Purpose at ATI: To be that memorable moment--partnering with the teams both in the clinic and corporate to ensure that every patient receives the care and attention that they will rave about to their friends and families. This is accomplished by emotionally investing and engaging with patients as well as teammates to understand and meet their needs. Our patients want to feel better physically, have a clinic that can accommodate their schedule, be assured that we can get all necessary authorizations and that we can load their information accurately in our billing system to ensure clean and accurate insurance claims and patient statements. The plus side of receiving treatment in an ATI clinic is that they can also expect to enjoy coming to therapy because of our friendly and encouraging environment. 





What’s cool about this job? You will be part of a strong internal team focused on taking care of our patients including the following: Your days will be busy as a champion of ATI's culture and values, working alongside all members of the clinic team to make a positive difference in patients’ lives with each and every interaction while working in a friendly and encouraging environment. - This is the opportunity to join the best and fastest growing Physical Therapy Company in the world while learning great skills that will help your personal and professional growth. - You will receive excellent development from your on-site Clinic Director and as well as an off-site Office Manager as you receive the training and support needed to master the Patient Service Specialist role.- Have true fun and partnership by participating in patient graduation celebrations, local charity days, dress up days and showing your ATI spirit to the patients, team and community. 





What you need to be successful: Excellent customer service skills with the ability to multitask and set multiple priorities while providing an exceptional experience for anyone that enters the clinic. - The ability to communicate effectively and professionally with everyone you interact with from patient to teammate to clinical leadership. - Demonstrate enthusiasm, compassion and the friendly factor to make the day of our patients. - Excellent telephone rapport building skills as well as strong computer skills to effectively assist our patients. - Ability to work closely with all clinic staff to improve work relationships, build morale, increase productivity and create a world-class clinical team.- Ability to stand, stoop, and move throughout the clinic for your entire assigned shift. - The mindset and determination to emotionally invest and crush all of your work goals.- All staff must be age 18 or over to be eligible for employment. Preference given to candidates with previous medical office experience.


 

Recommended skills

Client Rapport
Perseverance
Receptive
Passionate
Team Working
Customer Service

CareerBuilder Estimated Location

This location is an estimate based on the employer name and the contents and location of the role. As it is an estimate, please use this as a guideline only and confirm the exact details before the interview stage.
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 13471

CAREERBUILDER TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.