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Customer Service Representative - Insurance Agent job in Duluth at TTEC

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Customer Service Representative - Insurance Agent at TTEC

Customer Service Representative - Insurance Agent

TTEC Duluth, GA Full-Time
At TTEC, we are all about the Human Experience. Elevated. You can be a part of creating and delivering amazing customer experiences... and at the same time... #experienceTTEC, an award-winning, employment experience as a Customer Service Representative - Insurance Agent in Duluth, GA. In this role, you'll grow your career by connecting your customer service and sales aptitude to become a Personal Lines Insurance Agent with TTEC. That's right. TTEC is paying you to train, study, and take your state insurance exam. We even pay for all your licensing fees and continuing education credits. It's time to take your career to the next level with TTEC.

Already have your active Property and Casualty License? We'd love to have you onboard. We value your investment in yourself to study and pass the insurance exam in your current state. We'll help expand on that experience and grow by paying for you to be reciprocally licenses in other states and invest in your continuing education credits, as well as any renewal costs.

This position requires you to reside within 60 miles of Duluth, GA.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

You'll report to a Team Lead. You'll contribute to the success of the customer experience as well as the overall success of the team.

As a Licensed Insurance Agent, on a typical Day, you'll
  • Answer incoming communications from customers, no cold calling
  • Conduct research to provide answers for customers to resolve their issues
  • Understand members' life events that may offer sales cues
What You Bring to the Role
  • Active Property and Casualty License or desire to train and become a licensed insurance agent
  • 6 months or more of customer service experience
  • High school diploma or equivalent
  • Recognize, apply and explain your product or service knowledge
  • Integrity to follow guidelines on maintaining members' privacy
  • Computer savvy
  • High speed internet (>25mbps); hardwire connection to modem/router is recommended
What You Can Expect
  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds
  • FREE licensing course (and you'll be paid for your time to boot)
  • All state licensing exam fees covered by company and yearly renewal of license provided by TTEC as your employer
  • And yes... all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you
A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

Company Description:

At TTEC (formerly TeleTech), you can enjoy a fast-paced career that offers exciting professional development and career growth opportunities. Our dynamic and inclusive culture is based on a set of values that guide our relationships with clients, their customers, and each other. Founded in 1982 and with 50,000 employees operating across six continents, we use a blend of technology and humanity to help clients provide a great experience to their customers, build customer loyalty, and grow their business. Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customer—whether it’s face-to-face, online, over the phone, on social media, or via a mobile app-simple, personal and exceptional! Now, how cool is that? Not only will you have the chance to create amazing experiences for yourself, you’ll get to help create them for others. So, jump on board, join our journey, and take your career amazing places along the way!

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