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Principal Specialist, Production & Technical Services (Remote) at Raytheon Technologies

Principal Specialist, Production & Technical Services (Remote)

Raytheon Technologies Sacramento, CA (Remote) Full-Time
Date Posted:

2022-10-05-07:00

Country:

United States of America

Location:

HCA99: Field Office - CA Remote Location, Remote City, CA, 94203 USA

Position Role Type:

Unspecified

Job Description

At Collins Aerospace, it's our people who make the difference and are the backbone of our technologies. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace IMS as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected.

The Aircraft Connectivity Support team is seeking an Avionics Support/Aviation Network Specialist to support the CAS Flight Support and Cabin Connectivity business units in a 24/7 rotational team.

Primary Responsibilities:

+ The Aircraft Connectivity Support Specialist will display high integrity and flexibility to support a fully remote 24/7 rotational schedule.

+ The Aircraft Connectivity Support Specialist will be responsible for providing avionics, aircraft, and systems troubleshooting support to both existing and prospective customers.

+ The candidate will also use his/her extraordinary customer service skills to provide training and activation support to newly added customers. The candidate must be able to articulate technical material to both technical and non-technical individuals. The candidate will work closely with system and software engineering on product enhancements, new product testing, and R&D.

+ Provide remote technical guidance for CAS aircraft connectivity products and services, including flight planning, weather, flight deck and cabin communications systems. Support for avionics systems includes VHF datalink, Inmarsat, and Iridium data, voice, and internet services.

+ Provide avionics configuration support, troubleshooting support, and comprehensive applications to a diverse customer base. The candidate will be identifying and working problems in both the flight deck and cabin environments.

+ Gather regional requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other CAS staff. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product enhancements.

+ Provide assistance as a service implementation coordinator. Provision, configure, test, troubleshoot and train new services including ACARS, Iridium, FANS1A+, CPDLC/ADS-C, Inmarsat including Classic Data and Voice communication, Swift Broadband, and Jet ConneX.

Basic Qualifications:

+ Bachelor's degree and 5 years of prior relevant experience OR

+ Advanced Degree in a related field and minimum 3 years of experience OR

+ In absence of a degree, 9 years of relevant experience is required

+ Engineering/Other Technical Positions: Bachelor's degree (typically in Science, Technology, Engineering or Mathematics (STEM)) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins' unique breadth of aviation, surface transportation and critical infrastructure products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports, business aircraft and rail operators turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we're solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely.

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link ([ Link removed ] - Click here to apply to Principal Specialist, Production & Technical Services (Remote) to read the Policy and Terms

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Recommended Skills

  • Aviation
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