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Front Desk Receptionist

Benchmark Senior Living Framingham Full-Time
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Benchmark Senior Living is growing and we are excited to welcome our 62nd community; The Branches of Framingham. Our beautiful state of the art community will have an opening date in early 2020!

We are seeking a friendly front desk receptionist Tuesday through Saturday to act as a concierge and welcome our residents and family members.

At Benchmark, we impact lives through human connection. We are thought leaders creating quality experiences and inspiring personal growth for all who engage with us. We just happen to imagine, build and manage beautiful, private-pay communities geared toward older adults. Are you Called to Care about your work, other people and making a difference? Do you believe that people and teams are Better Together than going it alone? Are you always striving to Be the Benchmark by which all others are measured? Then our core values match. Connect with us -and to what truly matters!

We are seeking professionals who want to be part of an innovative and dynamic memory care community that focuses on making a difference in the lives of seniors. Come and join the largest senior living provider in New England and be part of an amazing organization that focuses on elevating the human connection in all that we do!

PRINCIPLE DUTIES AND RESPONSIBILITIES

* Demonstrates basic understanding of emergency call system and nurse paging system
* Greets visitors immediately upon arrival
* Professionally handles all phone calls and routes callers or answers questions in a timely and courteous manner
* Offers refreshments (coffee, water, etc.) to visitors, where applicable
* Greets all residents, associates, and visitors with a warm smile and pleasant tone of voice
* Manages doctor appointment book
* Manages beauty and barber appointment book
* Acts as concierge for residents (calling taxis, handling telephone and/or cable problems, checking newspaper deliveries, etc.)
* Keeps lobby clean and neat, free of clutter and trash
* Reports any mal-functioning equipment to maintenance
* Assists the Community Sales Team, led by the Executive Director, with sales and marketing programs and initiatives
* Develops and practices the "30 second commercial" to be used when greeting visitors
* Participates in in-service trainings as required by state regulations



EDUCATION/EXPERIENCE/LICENSURE- CERTIFICATICATION

* High school diploma or equivalent certificate preferred.
* Possesses expert knowledge of telephone system and capable of teaching others

SKILLS AND ABILITIES

* Possesses expert knowledge of telephone system and capable of teaching others
* Demonstrates proficient computer skills (word processing, email, internet, Excel, etc.)
* Maintains awareness of all daily activities (and changes)
* Has full knowledge of the administrative staff, ownership, and management company
* Possesses excellent verbal communication skills


BENEFITS

We believe in offering our employees competitive pay. To learn more about our pay and benefits, please apply today!

 

Skills required

Customer Service
Administration
Data Entry
Clerical Works
Telephone Skills
Direct Call

Location

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$39K
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Front Desk Receptionist
Estimated Salary: $44K
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Job ID: 5221/5012

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Benchmark, as the name implies, is committed to setting the standard of excellence in Senior Housing. Benchmark Senior Living, based centrally out of Wellesley, Massachusetts, is the largest provider of senior housing in the New England region. With a mission centered on a commitment to providing personalized services to our residents, our professionals add quality to the lives of seniors each day through their compassion, skill and our unique programs designed to improve the experience of senior living.

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