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Director of Design - Telecommute job in San Jose at UnitedHealth Group

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Director of Design - Telecommute at UnitedHealth Group

Director of Design - Telecommute

UnitedHealth Group Work From Home, CA Full-Time

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)

Design at UnitedHealth Group is ready for its next phase of growth. We need Design leadership that can support and sustain enduring Design Studios that will work as partners to our business and product development teams across all channels. We need talented Design leaders to ensure that we are best serving our membership in the spaces that matter the most. If you are committed to creating and leading a Design team, having meaningful work in one of the most important domains and helping elevate human centered design please reach out. This is a leadership role and will represent talent across all the disciplines of design within the studio. The enterprise Design Group at UnitedHealth Group is inspired to recruit talent from diverse backgrounds for every level and discipline. We appreciate that we will better serve our Membership when we grow a team that better represents everyone.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

  • Lead a team of UX professionals, where the team could include Information Architects, Designers, and UX Researchers
  • Provide oversight and leadership to a team (may include employees, contract personnel and/or vendor partners and their resources)
  • Effectively manage teamwork load and ensure knowledge sharing and cross-training of team members to effectively support the business and execute on team/function deliverables
  • Develop and maintain a high-performing team through effective hiring, coaching and performance management
  • Manage the resource workload, ensuring capacity to project work ratios are in balance

As a strategist you will:

  • Work at the intersection of business strategy and experience design to champion holistic experiences
  • Partner with senior leaders, engineering and product teams to ensure successful and high quality experiences
  • Influence and partner cross-functional partners, including product, engineering, strategy, data and analytics to achieve outcomes
  • Facilitate design thinking moments for sponsors and product partners
  • Understand and partner across Omnichannel teams to ensure communication and experience consistency
  • Bring a bias to the teams for Enterprise solutions that support common experience needs

As a practitioner you will:

  • Create consumer journey maps, personas, wireframes, UI design, service blueprints and presentations as needed
  • Define the user experience approach (based on area of expertise) in the strategy phase of projects
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications: 

  • 7+ years of experience in design field
  • Strong written and verbal communication and presentation skills, including the ability to clearly articulate and educate on UX best practices, industry standards, best practices and emerging trends
  • Experience with people leadership, including hiring, leading and coaching direct reports
  • Highly motivated and influential leader with ability to take initiative, set priorities and perform tasks with minimal guidance
  • Experience in managing priorities, strategies, relationships
  • Ability to interpret product requirements documents from a user-centered perspective
  • Experience with a variety of UX research methodologies and their appropriate application
  • Experience with creating and presenting compelling presentations to clearly convey complex concepts
  • Broad knowledge of UX research, Information Architecture, design, and interaction design with deep knowledge in at least one area
  • Ability to travel approximately 25% for non-Minneapolis/St. Paul residents

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $113,500 to $218,100. The salary range for Connecticut/Nevada residents is $113,500 to $218,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

For more information on our Internal Job Posting Policy, [ Link removed ] - Click here to apply to Director of Design - Telecommute.

 Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.     


UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.   

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