Skip navigation
Unable to save this job. Please try again later.


Email this Job to Yourself or a Friend

To begin the application process, please enter your email address.

Company Contact Info

  • Redmond, WA 98052

Already have an account?

Sign in to apply with your saved resumes.

New to CareerBuilder?

Don't have an account? Continue as a guest!

Sorry, we cannot save or unsave this job right now.

Report this Job

Trust and Site Security Team.

Don't miss out on new jobs!

Get the latest Customer Service Representative jobs in Redmond, WA delivered directly to your inbox. You can unsubscribe at any time.

Saving Your Job Alert

Job Alert Saved!

Could not save Job Alert!

You have too many Job Alerts!

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.

Sign Up

or   Sign In Here
Password Must Contain
8 to 15 characters
1 uppercase letter
1 number or symbol
1 lowercase letter
Create an Account with CareerBuilder to save jobs & unlock these great features
See similar job titles and skills to help you make your next move
Upload a resume and become visible to Hiring Managers and Employers
Compare Salary Information to see where you stand amongst your peers
Easily Quick Apply to jobs with just one click!

Email Send Failed!

Tech Customer Service Representative

AJILON • Redmond, WA

Posted 11 days ago

Job Snapshot

Degree - High School
Other Great Industries
Customer Service

Job Description

Tech Customer Service Representative job in Redmond, Washington
Ajilon is looking for a high-level Tech Customer Service Representative to join an amazing and fast-growing company in Redmond, Washington. You will be responsible for learning all product lines, fielding customer calls, troubleshooting customer issues, and dispatching field service reps or third-party service vendors to respond to customer requests for service. Responsibilities also include logging all pertinent customer information into the appropriate databases. Individual will serve as a back-up on technical support call loops or e-mail distribution to conduct part number look-ups. If you are interested in this position, please keep on reading!
Responsibilities of Tech Customer Service Representative:
• Responsible for supporting all customer service requests via phone or voice mail in a timely manner.
• Will fully investigate product issues in order to assist field service reps in troubleshooting.
• Will follow a standardized data entry process to ensure 100% accuracy for all service calls.
• Initiates and tracks documentation to authorize and direct work according to customers’ contractual obligations.
• Accountable for all record-keeping as appropriate and in accordance with our company’s specifications.
• Utilize proper software and technological tools to maintain proper records and access technical information.
• Collect, analyze and report on call center metrics in accordance with direction from service support manager.
• Assist with technical support call loops and e-mail inquiries on part number requests.
• Identifies and records all productivity issues or concerns and help root cause problems.
• Perform additional duties as assigned.
Tech Customer Service Representative Qualifications:
• Requires high school diploma or equivalent; electromechanical/electronic experience and tool use knowledge preferred.
• Must exhibit excellent verbal and written communication skills and demonstrate a positive and professional image.
• Has product knowledge in Microsoft Office
• Must exhibit excellent troubleshooting/problem solving skills.
• Must be PC literate, preferably with ERP experience.
• Exhibits eagerness to assist internal and external customers.
Location: Redmond, Washington
Pay: $19-$21 an hour
Hours: 6am-2:30pm
If you are interested in this Tech Customer Service Representative job in Redmond, Washington or other opportunities available through Ajilon then please visit our website at

Job ID: US_EN_7_20775_62403055
Help us improve CareerBuilder by providing feedback about this job: Report this Job.
For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.
By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.
Don't miss out on new jobs like this
Get the latest jobs delivered to your inbox. Unsubscribe at any time.

Saving Your Job Alert

Job Alert Created

Well, this is embarrassing. We are having trouble saving your search. You can try again or come back at a later time.

Maximum Email Alerts

This email address has reached the maximum of 5 email alerts. To create a new alert, you will need to log into your email and unsubscribe from at least one.