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Company Contact Info

  • Chattanooga, TN 37402
  • Steve Manna

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Customer Service Representative

Integrated Resources, Inc • Chattanooga, TN

Posted 4 days ago

Job Snapshot

Degree - High School
Managed Care
Customer Service

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Job Description

• Professionally handle incoming telephone calls from Internal and External customers
• Take appropriate action to resolve the question or complaint timely and accurately
• Enter telephone inquiry report of contact into customer service intake screen
• Maintain telephone performance goals established by the specified division
• Maintain acceptable MTM quality accuracy based on division guidelines
• Manage personal route list daily
• Provide the same high quality service to “walk-in” inquiries that is provided for telephone inquiries
• Work with all departments in the division or company to resolve customer service inquiry issues
• Attend available training sessions to further enhance skills
• The ability to talk while keying is essential
• Ensure timely and accurate completion of daily/weekly telephone reports
• Stay up-to-date regarding online resources, such as Online Help, BlueAlert, Medical Policy, and all other electronic resource changes when applicable
• Keep abreast of changing divisional guidelines and government regulations.
• Research and determine cause of problem and effect of resolution
• Effectively educate caller on available web tools
• Perform miscellaneous projects as assigned
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

• High School Diploma or equivalent required Experience
• Claims processing and/or customer service experience preferred
• If current employee with the company, must meet minimum performance expectations Skills/Certifications
• Microsoft Office products knowledge desired
• Effective oral communication and interpersonal skills
• Good written communication skills
• Sound decision-making and problem-solving skills
• Exceptional organizational and time management skills
• Must be able to key 5500 keystrokes per hour with less then 10% error rate (if applicable)
Job ID: 19-11879
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