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Customer Service in Duck River,Tennessee
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Customer Service Representative

Integrated Resources, Inc Chattanooga Contractor
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• Professionally handle incoming telephone calls from Internal and External customers
• Take appropriate action to resolve the question or complaint timely and accurately
• Enter telephone inquiry report of contact into customer service intake screen
• Maintain telephone performance goals established by the specified division
• Maintain acceptable MTM quality accuracy based on division guidelines
• Manage personal route list daily
• Provide the same high quality service to “walk-in” inquiries that is provided for telephone inquiries
• Work with all departments in the division or company to resolve customer service inquiry issues
• Attend available training sessions to further enhance skills
• The ability to talk while keying is essential
• Ensure timely and accurate completion of daily/weekly telephone reports
• Stay up-to-date regarding online resources, such as Online Help, BlueAlert, Medical Policy, and all other electronic resource changes when applicable
• Keep abreast of changing divisional guidelines and government regulations.
• Research and determine cause of problem and effect of resolution
• Effectively educate caller on available web tools
• Perform miscellaneous projects as assigned
• This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
• Work overtime as required

Quals--
Education
• High School Diploma or equivalent required Experience
• Claims processing and/or customer service experience preferred
• If current employee with the company, must meet minimum performance expectations Skills/Certifications
• Microsoft Office products knowledge desired
• Effective oral communication and interpersonal skills
• Good written communication skills
• Sound decision-making and problem-solving skills
• Exceptional organizational and time management skills
• Must be able to key 5500 keystrokes per hour with less then 10% error rate (if applicable)
 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Estimator

Based on Job Title, Location and Skills
$41K
Below Avg. Average Above Avg.

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Customer Service Representative
Estimated Salary: $64K
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Job ID: 19-11879

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