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Company Contact Info

  • Mundelein, IL
  • Medix

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Customer Service Representative - Healthcare

Medix • Mundelein, IL

Posted 2 months ago

Job Snapshot

Healthcare - Health Services
Health Care

Job Description

Job Title: Customer Service Representative - Call Center
Overview of Responsibilities: Customer Service Reps will be working in a call center type of role where they are answering all inbound calls from patients needing to place orders through Medline for medical supplies. This is a fast paced role as calls go into a queue and are routed to available reps. They may take between 80-100 calls on a daily basis (depending on length of conversation and overall volume of calls for the day). They are not measured on quantity of calls they take but rather quality- are they holding the conversations the correct way, obtaining the information needed, etc.

Their calls will be a mixture, new orders and reorders, general inquiries, and complaints.

3-5 Must-Have Skills/Qualifications

  1. Customer Service

  2. Strong on the phone

  3. Stability in resume

Soft Skill/Attribute Requirements

  1. Hard working

  2. Thick skin and detailed

  3. Ability to multitask

Schedule & Hours: 8-4:30 or 8:30-5, 30 min unpaid lunch and 15 min break.
Employment Type & Duration: Contract Indefinite to Hire
Pay Rate: $16/hr

Job ID: 83722
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