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Infrastructure Engineer I-IV - Hybrid at Medical Mutual of Ohio

Infrastructure Engineer I-IV - Hybrid

Medical Mutual of Ohio Cleveland, OH (Onsite) Full-Time

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Medical Mutual’ s status as a mutual company means we are owned by our policyholders, not stockholders, so we don’t answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life.

Ensures reliability and stability of assigned platforms and systems as a highly trained and experienced technology expert on cloud messaging and collaboration platform(s). Completes complex technical tasks, leads projects, troubleshoots issues, research new methods and systems, provides off hours support (on-call) as a part of a rotation, all under minimal supervision.


  • Completes service requests and maintenance support in a timely manner.

  • Documents the use of new features and procedures to improve server host systems and security operations.

  • Assists with configuration management and change control of host systems.

  • Assists with implementing host systems upgrades and expansions without adversely affecting systems availability.

  • Cross trains 1st/2nd level host systems support persons.

  • Ensures availability of host systems and related applications.

  • Communicates issues and outages to direct management and peers through evaluating, implementing, maintaining and improving host systems management tools.

  • Ensures host systems security and supports peers with security issues.

  • Participates as resource in Severity Level 1 and Crit Sit situations.

  • Participates in a rotational on-call schedule.

  • Performs other duties as assigned.


Education and Experience:

  • Bachelor’s degree in Computer Science or a related technical field or an equivalent combination of education and experience.

  • 1 year of enterprise host systems administration experience, host configuration management, and production support.

  • 1 years of Office365 and messaging system experience preferred.

  • Experience with enterprise host system installations; including issues such as environmental, power management, space management, density, cable routing, etc.

Professional Certification(s):

  • Working toward relevant host systems certifications are preferred, such as: A Security, Linux , VCP, CCA, HP ASE, MCP, MCTS, IBM Certified System Administrator (AIX, iSeries, WebSphere), VMWare System or any other related Certification.

  • Working toward relevant cloud or collaboration certifications are preferred, such as: Microsoft 365, Azure, SharePoint, or Exchange Online.

Technical Skills and Knowledge:

  • Strong knowledge of Exchange Online, message hygiene, email authentication (DKIM, DMARC, SPF) preferred.

  • Strong knowledge of Microsoft 365 suite of products, including Teams, SharePoint, OneDrive, Power Platform, Azure AD, Azure MFA, Microsoft Defender preferred.

  • Experience implementing and supporting cloud security solutions including Intune, Defender, Entra Identity, Proofpoint preferred.

  • Experience developing automation and scripts using PowerAutomate, Azure LogicApps, Forms, and API integrations preferred.

  • Experience with Microsoft hybrid messaging infrastructure (Exchange on-premises and Exchange Online) preferred.

  • Experience in Healthcare, Insurance or other regulated sectors preferred.

  • Technical proficiency in associated disciplines including Azure infrastructure, identity management, systems engineering, networking, security, application development preferred.

  • Strong PowerShell scripting skill, and a demonstrated ability to script/automate repetitive tasks preferred.

  • Ability to design, test and deploy new technology to drive business value or improve efficiency preferred.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

  • Top Workplace in Northeast Ohio. Year after year we've received this recognition!

  • On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes!

  • On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations

  • Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member

  • Business Casual attire

Excellent Benefits and Compensation:

  • Competitive compensation plans

  • Employee bonus program

  • 401(k) with company match and an additional company contribution

  • Excellent medical, dental, vision, and disability insurance

An Investment in You:

  • Career development programs and classes

  • Mentoring and coaching to help you advance

  • Education reimbursement up to $5K per year

About Medical Mutual:

We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you!

At Medical Mutual and its family of companies we celebrate differences and are mutually invested in our employees and our community. We are proud to be an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, or disability status.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

Title: Infrastructure Engineer I-IV - Hybrid

Location: OH-Brooklyn

Requisition ID: 2300034

Other Locations: US-OH-Columbus

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