Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Create an account to get recommended jobs that match your resume and apply to multiple jobs in seconds!
8-15 characters
Contains Number
Contains Lowercase
Contains Uppercase
Contains Special Character
Service Center Manager - Elizabethtown at Sudden Service, Inc.

Service Center Manager - Elizabethtown

Sudden Service, Inc. Elizabethtown, KY Full-Time
Apply on company site

Create Job Alert.

Get similar jobs sent to your email

Basic Purpose:

 

To provide customers in assigned territory with a parts source and prompt service where needed.  To keep machines operating efficiently in the field thereby assuring satisfactory and profitable relations to both the customer and the company.

 

Nature and Scope:

 

This position reports to the General Manager, Sudden Service, Inc. who has the responsibility to supervise the activities of all service center managers. Reporting to the Service Center Manager are a parts supervisor, field service mechanics, administrative clerk, shipping and receiving clerks.  Other personnel may be added from time to time.

 

The Service Center serves as liaison between the customer and the company in the respective territory.  The Manager directs the activities of supplying parts and labor to service and repair the broad range of Taylor products and to repair, rebuild, or replace any of the various accessories and/or attachments.

 

The Service Center maintains a stock of inventory of parts; issues a standard minimum supply to the service trucks, and supplies additional parts as needed.  The service center receives calls from customers, dispatches a serviceman on a “first come, first served” basis, deviating from this schedule when emergencies arise.

 

Parts are sold over the counter to walk-in customers and are also mailed and/or delivered as a result of telephone or mail orders.

 

The Manager is required to have a thorough knowledge of company policies and practices affecting customer service work.  He or she may be required to accompany a Taylor salesman assigned to his territory to visit customers in order to enhance the sale of Taylor products and often serves as a consultant on customer problems and may perform field service work himself, especially in making estimates on major repair jobs.  The Service Center Manager has complete knowledge of the Taylor product line and the parts and assemblies, components, accessories, and attachments and is familiar with the applications in the field.

 

The incumbent in this position is required to have excellent abilities in customer relations, showing a real concern for customer problems and a willingness to extend himself in solving those problems.  This incumbent is also required to have administrative and managerial skills in order to supervise those employees directly assigned to this position.

 

Principal Accountabilities:

 

  • Staffs, trains, develops warehouse and service personnel. Evaluates performance.  Recommends appropriate recognition and reward.
  • Plans and organizes schedules and activities of servicemen in the field. Follows up to ensure customer needs are met.
  • Schedules and assigns repair work in shop, if any.  Supervises work in progress.
  • Provides and maintains facilities and equipment for receiving, storing and issuing parts.
  • Establishes proper inventory levels for territory.  Maintains level by accurate record keeping of requisitions, receipts, and issuance of parts.
  • Receives direct orders for parts.  Sells over the counter.  Ships and delivers parts.
  • Serves a consultant to customers on service work.  Requests services of service technicians as needed.
  • Prepares and submits period reports on parts, time, travel, malfunctions, etc. for billing or payroll purposes and for updating inventory and service history files.
  • Evaluates service center performance.  Initiates improvement toward overall company profit objective.
  • Cooperates with company salesman in territory to build company image and boost sales.
  • Accountable for administering area of authority with intensity, consistency, good judgment, and common sense.  Delegates this authority to subordinates by teaching them the rules of good management practices.

 

Requirements 

Education and Skills:

 

  • Thorough knowledge of Taylor products.
  • Mechanical skills must be topnotch.
  • Previous experience supervising employees.
  • Computer knowledge.
  • Work experience with material handling equipment may be substituted for educational requirements.  However, a degree would be a plus.
Compensation Range

Education and Skills:

 

  • Thorough knowledge of Taylor products.
  • Mechanical skills must be topnotch.
  • Previous experience supervising employees.
  • Computer knowledge.
  • Work experience with material handling equipment may be substituted for educational requirements.  However, a degree would be a plus.

Recommended skills

Scheduling
Customer Service
Customer Relationship Management
Administration
Field Service Management
Leadership
Apply to this job.
Think you're the perfect candidate?
Apply on company site

Help us improve CareerBuilder by providing feedback about this job: Report this job

Report this Job

Once a job has been reported, we will investigate it further. If you require a response, submit your question or concern to our Trust and Site Security Team

Job ID: 1750/1607/9450

CareerBuilder TIP

For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more.

By applying to a job using CareerBuilder you are agreeing to comply with and be subject to the CareerBuilder Terms and Conditions for use of our website. To use our website, you must agree with the Terms and Conditions and both meet and comply with their provisions.