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Company Contact Info

  • 140 Grove Court
    Healdsburg, CA 95448

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Customer Service

Select Staffing • Healdsburg, CA

Posted 28 days ago

Job Snapshot

Full-Time
Other Great Industries
Customer Service

Job Description



 Customer Service Rep

Summary

We are looking for a high-energy Customer Service with strong Administrative experience.

Essential Duties and Responsibilities

Manage all aspects of sales order entry, including:

  • Setting up customers, products, and pricing into company ERP system.
  • Accurately enter customer and distributor orders into Company ERP system.
  • Check incoming emails; Forward any sales/marketing questions to CEO/Sales;
  • Respond promptly to customer inquiries and reply to distributors when POs are received
  • Check for sample request via email

Provide exceptional customer service as the primary customer service representative, including:

  • Deal directly with customers either by telephone, electronically or face to face to resolve discrepancies or inquiries.
  • Confirm pickup date (for local distributors) or confirm that shipping details will be supplied once finalized (for interstate distributors)
  • Communicate with the customer and work with operations to resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments, complaints and actions taken
  • Follow up on customer interactions

Provide logistical support for daily shipments, including:

  • Organize workflow to meet customer timeframes
  • Request freight quotes and award freight contracts
  • Coordinate shipping schedule with warehouse lead.
  • Generate packing lists, BOLs, and perform data entry for shipping transactions.
  • Direct requests and unresolved issues to the designated resource
  • Arrange all required shipping with 3rd party carriers
  • Manage any distribution mistakes or problems
  • Review sample requests with CEO/Sales before packing them, to ensure coordination with the sales reps as well as with our distributors and retailers
  • Pack sample requests with product and marketing material, as required, and then deliver to UPS store.
  • Prior to shipment being dispatched, double check pick sheet against the original order, to ensure no mistakes are made
  • Assist in periodic inventory counts.

Communicate to Management as needed

  • Prepare and distribute customer activity reports
  • Coordinate with CEO & Sales to ensure that any sales/marketing programs are being coordinated with distributors  
  • Communicate and coordinate with internal departments
  • Communicate with the CEO and Sales Team, as needed, regarding sample requests and purchase orders.

Job Requirements

Previous experience as a Customer Services in Shipping and Logistics desired.

Computer Skills Needed

  • Proficiency in Excel, Word and Outlook required
  • Experience with mobile ERP software highly desired

Job ID: 438337
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