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Customer Service Representative

Kelly Services Mason Full-Time
$16.00/ hour
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Kelly Services is currently seeking several Customer Care Representatives for one of our top Healthcare Insurance clients for their Mason, OH location. The Customer Service Rep will respond to customer questions on the telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Pay Rate: $16.00 per hour Working Hours: Must be available to work 40 hours a week, must be flexible between 10am - 8pm and some possible weekends  Duration: Long term contract 6 mos+ with the opportunity for hire  Job Duties:

  • Analyzes problems and provides information and solutions.
  • Operates a computer to obtain and research information plus documents information, activities and changes in the database.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Researches and analyzes data to address operational challenges and customer service issues.
  • Receives and places follow-up telephone calls and e-mails to answer customer questions that are routine in nature.
  • Seeks, understands and responds to the needs and expectations of internal and external customers.
  • Required to meet department goals.

  Job Requirements:

  • Requires a High School diploma or equivalent.
  • Must have 1 year of previous experience working in a Customer Service and/or Call Center environment. 
  • Healthcare experience is a plus!
  • Excellent oral, written and interpersonal communication skills required.
  • Strong organizational, problem-solving and PC skills required.
  • Proficiency with computer navigation and data entry skills are required.

  As a Kelly Services candidate you will have access to numerous perks, including:

  • Exposure to a variety of career opportunities as a result of our expansive network of client companies 
  • Career guides, information and tools to help you successfully position yourself throughout every stage of your career
  • Access to more than 3,000 online training courses through our Kelly Learning Center
  • Weekly pay and service bonus plans
  • Group-rate insurance options available immediately upon hire (Available for purchase and administered by a designated third-party vendor)

It's a great opportunity to get your foot in the door and gain valuable experience so apply today!! #MD2019



Why Kelly®?


At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



About Kelly Services®


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit URL blocked - click to apply and connect with us on URL blocked - click to apply, URL blocked - click to apply and URL blocked - click to apply.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. URL blocked - click to apply

 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer

Location

Salary Details

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$16
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Customer Service Representative
$16.00/ hour
Estimated Salary: $64K
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Job ID: US41L3LR_BH1562766

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It all began when William R. Kelly—founder of the temporary staffing industry—established Kelly Services® in 1946. The company's traditional expertise started with office services, call center, light industrial, and electronic assembly staffing. Through the years, we expanded our expertise and established a proven record of successfully matching job seekers to opportunities in disciplines such as science, engineering, law, education, healthcare, IT, and finance. As a Fortune 500® company, Kelly® has evolved into a global workforce solutions leader, making employment connections for nearly half a million people around the world every year. Since our founding, we have embodied the true spirit of social responsibility. Our character and values resonate through our culture. Inherently—through our core business focus—we seek to improve the quality of life for our employees, their families, and their communities, as well as society at large. We embrace the role we play and the value we contribute to society—whether ensuring equal opportunity to employment, promoting safer workplace conditions, advocating for healthcare reform, or adhering to sustainable business practices. Together with our employees and our customers, we will continue to work toward ensuring that our legacy will remain strong for generations to come. For more than 60 years, people have trusted Kelly Services to help them reach their career goals. We are your proven link to employment opportunities that will pave the way for a successful future. Whoever and wherever you are—and with the right skills and attitude—Kelly can help you find a job, expand your career, and build your future.

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