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Coordinator-Quality Services (SYN961)

Volunteers of America Greater New York Rahway Full-Time
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Volunteers of America, Inc. (VOA, Inc.) is a national, faith-based human services organization that was founded in New York City in 1896 and has remained at the forefront of social service ever since, helping individuals and families in need overcome obstacles to living safe, healthy and productive lives in the community. The largest of the affiliates, Volunteers of America-Greater New York (VOA-GNY) serves tens of thousands of men, women, and children in need every year, through 80 programs staffed by 1,300 skilled and dedicated staff, throughout New York City, Westchester County and Northern New Jersey.

VOA-GNY’s life-changing, often life-saving work impacts the lives of individuals and families who are homeless and those at risk of homelessness, families recovering from domestic violence, children with developmental delays, individuals living with HIV/AIDS or behavioral health issues, older adults and veterans struggling to reintegrate. VOA, Inc. is one of the largest providers of permanent, supportive housing in the United States. VOA-GNY is the largest provider of supportive housing for veterans in New York, and is committed to addressing the needs of the community with compassion, creativity, respect, and therapeutic models that inform our work.

Volunteers of America is an Equal Opportunity Employer/Vets/Disabled


The Coordinator is responsible for the quality activities for the Youth Services Programs and assists in division-wide quality activities under the direction of the NNJ quality director.

The position requires a Bachelors degree in a related field, two years of experience in supervision of social service programs and demonstrated ability in the areas of written and verbal communication as well as excellent interpersonal skills. The position requires knowledge of and proficiency in all Microsoft Office Programs.


  1. Conduct internal audits and mock surveys as assigned by the quality director, assisting with on-site remediation when possible.

  2. Provide status reports and work plans to quality director, program director, and assistant vice president.Maintain a data base including all youth program forms.

  3. Assist in reviewing intakes, tracking admissions and evaluating the delivery of therapeutic services as appropriate to the scope of practice.

  4. Provide training in COA, organizational, and funder standards.

  5. Participate in division-wide committees including site safety, incident review, performance improvement, and infection control.Track all incidents in the incident grid and prepare graphs.

  6. Participate in performance improvement initiatives including satisfaction surveys, youth services outcomes, and performance improvement teams as assigned.

  7. Assist in reviewing and revising policies and procedures on a yearly basis.

  8. Assist in internal investigations.

  9. Other related tasks as assigned.


Volunteers of America offers a comprehensive benefits package to help protect you and your family, top-notch training opportunities, and an energetic and professional work environment.

Make a living by making a difference. Apply online today! Volunteers of America is an Equal Opportunity Employer/Vets/Disabled.

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Performance Improvement
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Volunteers of America - A Great Place to Work! Founded in 1896, Volunteers of America is a recognized leader in providing innovative and dynamic services human services. With more than 1,300 employees in 80 programs in the New York metropolitan area, dedicated professionals serve 45,000 individuals in need each year. We offer an array of employment opportunities from entry-level to experienced positions in social services, direct care, teaching, occupational and speech therapy, administration, maintenance, and much more. Whether you are looking for your first job, or have several years of experience, you can have a rich and rewarding career at Volunteers of America. A career with us provides more than a paycheck; make a living by making a difference. Our nine Shared Values are the focus for the way we work together: Service; Professionalism; Quality; Communication/Teamwork; Integrity; Diversity: Humor; Creativity; and Spirituality. People who succeed at Volunteers of America share our colleagues' commitment to bringing these values to life, both professionally and personally. You will be part of a challenging and fast paced environment. We seek people who are problem solvers and take initiative to make things better. We need team players who communicate with clients and colleagues in ways that maintain constructive relationships. Our energy is focused on excellent service delivery and continuous improvement. If you are looking to hone your skills and and growth, this is the place for you! You will be working side-by side with seasoned professionals who have the know-how to teach new skills. You will also participate in various formal training programs geared specifically toward your own position and program at Volunteers of America. How far you go depends on your own talent, initiative, and drive. We offer comprehensive benefits to full-time employees. This includes: medical/dental; vision and prescription coverage; life insurance; short and long-term disability; pension plan, tax deferred annuity program; paid personal leave; paid holidays; employee assistance program; credit union; and tuition reimbursement. Whatever you're doing now, if you want something else - something better - a chance to do something worthwhile, take a closer look at the job opportunities we have at Volunteers of America.

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