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Director-Infrastructure Operations job in New Haven at Nesco Resource

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Director-Infrastructure Operations at Nesco Resource

Director-Infrastructure Operations

Nesco Resource New Haven, CT Full-Time
$125,000 - $175,000/Year
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Nesco Resource is working with our client in the New Haven area for a Director of Infrastructure Operations opening. This person will lead a group of full-time and contract associates, including multiple direct reports in application administration, enterprise job scheduling and data center operations. Directs delivery of support services, ensuring and advocating for the stability and performance of client-facing and/or revenue generating applications.


  • Manages staff responsible for the following functions Open Systems Applications Support, Mainframe Application Support and Data Center Operations. Responsible for staff/employee administration (staffing recommendations, performance appraisals, coaching and counseling, work assignments, training, resource planning, etc.).

  • Oversees day to day support and service delivery related to the aforementioned functions. Assists in defining internal service level agreements and operating level agreements between support teams. Leads internal meetings to address service level issues and planning. Directs major ITS incident events acting as Major Incident Manager in rotation with other SSS managers.

  • Manages/oversees project related activities associated with his/her functional responsibilities. Encompasses working with project management professionals (internal & external), as well as self-management of less complex project activities in accordance with established project management processes and procedures.

  • Manages vendor relations for the department; assists with vendor identification and selection, contract negotiation and statement of work (SOW) reviews. Manages licensing and service agreements with vendors; ensures hardware and software is appropriately licensed. Meets with vendors and leads contract, licensing and service level discussions.

  • Evaluates and recommends technology solutions; participates in decisions regarding purchase and selection, in-house development and modification, assessment and implementation. Responsible for the management of purchase requests and invoices related to the technology. Works closely with customers, business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

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Job ID: 22-30004

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