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Job Requirements of Assistant General Manager - The Ellis Hotel:
-
Employment Type:
Full-Time
-
Location:
Atlanta, GA (Onsite)
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Assistant General Manager - The Ellis Hotel
Job Category: General and Administrative
Requisition Number: ASSIS002747
Posted: December 17, 2024
Employment Type: Full-Time
Location
Ellis Hotel, Atlanta, a Tribute Portfolio Hotel
176 Peachtree St NW
Atlanta, GA 30303, USA
Description
The Ellis Hotel, a Colwen Hotels Property, is currently in search of an experienced and driven Assistant General Manager to join our team. In this position, you will be responsible for all day-to-day hotel operations, providing impactful leadership and support to the team, ensuring quality assurance, driving exceptional guest service standards, and achieving superior guest satisfaction. This role requires the individual to work in multiple departments when necessary to support and lead the team. Our managers are actively engaged in their operations.
Colwen Hotels is a hospitality group built on hard work, character, and authenticity. We cultivate ideas and empower individuals to bring forward-thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today, and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.
General Responsibilities:
- Responsible for the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.
- Ensure excellence in guest service while overseeing Front Office, Food and Beverage, Housekeeping, and Engineering functions.
- Provide exceptional guest service.
- Participate in recruiting, hiring, and the ongoing evaluation of associates.
- Assist in budget controls and profitability of assigned hotel(s).
- Ensure that associates receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
- Create and maintain a professional, respectful, and engaging work environment for hotel associates.
- Drive ongoing associate engagement/recognition initiatives.
- Establish and maintain open collaborative relationships with direct reports, associates, and all property departments (Sales and Marketing, Food and Beverage, Finance, and Maintenance).
- Tour and inspect hotel on a daily basis to monitor property cleanliness, product quality, and ensure achievement of service standards.
- Adhere to all brand and Colwen Hotels standards.
Requirements:
- 3+ years hotel management experience.
- Excellent verbal and written communication skills.
- Demonstrated passion for hospitality and service.
- Attention to detail and highly organized.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of hotel and hospitality industry.
- Proficient in Microsoft Office Suite or related software.
- Reliable with the ability to multi-task and work under pressure.
Benefits & Perks:
- Medical Insurance with Company-Funded HRA.
- Vision Insurance.
- Flexible Spending Accounts.
- Wide Array of Supplemental Insurance Offerings.
- Paid Time Off Programs.
- Employee Assistance Program.
- 401K Plan – Traditional & Roth Options with Employer Match.
- Hotel Discount Travel Program for Associates & Family.
- Exclusive Associate Discounts – Travel, Entertainment, & Retail.
- Training and Development Programs.
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
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Recommended Skills
- Administration
- Analytical
- Attention To Detail
- Communication
- Coordinating
- Employee Assistance Programs
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