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Company Contact Info

  • Phoenix, AZ
  • Medix

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Customer Service Specialist

Medix • Phoenix, AZ

Posted 6 days ago

Job Snapshot

Full-Time
Degree - High School
Healthcare - Health Services, Insurance, Managed Care
Customer Service, Entry Level
48

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Job Description

Responsibilities

  • Complete "Welcome Calls" to engage and enroll patients into a chronic care management program;
  • Communicate professionally with patients, providers and caregivers to obtain or provide information;
  • Ability to triage inbound calls and direct to proper parties;
  • Collect clinical information and simultaneously document data into a computer-based program;
  • Ability to schedule appointments on behalf of patients with health care providers and communication center nurses; and
  • Appropriately document all relevant information regarding patients and providers while abiding by all HIPAA and associated patient confidentiality requirements.

Qualifications

  • Minimum of two (2) years of consumer sales or customer service call center experience is preferred;
  • Outbound (Telemarketing, collections) sales experienced is preferred;
  • Fluent in speaking both English (required) and Spanish (preferred);
  • Demonstrate ability to meet and exceed call center goals;
  • High school diploma or recognized equivalent required;
  • Ability to maintain a high energy level and positive attitude in a fast paced environment;
  • Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required;
  • Must have strong written/oral/interpersonal communication and trouble-shooting skills;
  • Must have proficient data entry skills;
  • Ability to work overtime as needed; and
  • Punctual, regular and consistent attendance.

Job Requirements

* 2+ Years of Customer Service Experience, Call Center Preferred
• Tech Savvy
• Customer Service Experience, Being Held to Metrics
• HS Diploma
Job ID: 65480
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