Customer Service Representative Location: Chandler, AZ Duration: 6 Month Contract (W2 only)
1 year of experience interacting with people or customers, demonstrated through work, military, or education
Will be handling Inbound calls only.
Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services.
Duties include: processing routine to complex transactions on-line, researching and resolving routine to moderately complex problems and inquiries and referring difficult problems to more senior representatives.
Duties may also include: account maintenance, report generation, and project work.
Excellent verbal, written, and interpersonal communication skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Customer service focus with the ability to listen to customer needs and recommend solutions
Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
Ability to work effectively in a team environment
Good attention to detail and accuracy skills
Call center customer service experience in the financial services industry
Bilingual speaking proficiency in Spanish/English would be an added bonus but not a qualification
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Job ID: JOB-180875
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