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Remote Customer Service Representative job in St. Louis at Kforce Finance and Accounting

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Remote Customer Service Representative at Kforce Finance and Accounting

Remote Customer Service Representative

Kforce Finance and Accounting St. Louis, MO Contractor
Competitive
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RESPONSIBILITIES:

Kforce has a client in Saint Louis, MO that is seeking a Remote Customer Service Representative. The Customer Service Representative III will respond to inquiries:
  • Transfer/refer caller to appropriate entities
  • Facilitate the fulfillment of caller requests for appointments, materials via mail, email, or download
  • Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
  • Escalate calls or issues to the appropriate designated staff
  • Track and document all inquiries using the applicable systems
  • Facilitate translation services for non-English speaking callers according to outlined procedures
  • Attend meetings and trainings, as requested, and maintain up-to-date knowledge of all programs and systems
  • Report problems that occur and assist with the resolution
  • Utilize databases and written materials to look up and provide information to telephone inquiries
  • Respond to telephone inquiries within the set departmental staffing and time parameters

REQUIREMENTS:

  • High School diploma or GED
  • 3+ months experience in a call center or related job that services a medical or public health vertical
  • Effective communicator with strong ability to provide empathy and excellence customer experience
  • Strong data entry and telephone skills
  • Proficient internet search skills
  • Working knowledge of Microsoft Office and ability to learn and utilize software applications
  • Excellent organizational, interpersonal, written, and verbal communication skills
  • Excellent listening, comprehension, communications (verbal and written) problem solving and customer service skills
  • Ability to perform comfortably in a fast-paced work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member, as well as independently
  • Previous experience with computers, phone systems, and headsets
Equipment:
  • All candidates must have their own personal equipment - equipment will not be provided
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Recommended Skills

Customer Service
Verbal Communication
Telephone Skills
Data Entry
Confidentiality
Call Centers
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Job ID: FAEQG1948193

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