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Product Application Support Representative at Change Healthcare

Product Application Support Representative

Change Healthcare Dover, DE Full-Time

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Product Application Support Representative

Work Location:

  • Fully Remote - U.S.

    Position:

    The Product Application Support Representative will be responsible for providing second level technical support to Change Healthcare customers using an ASP web application. Analyzes problems with software applications to identify problem area(s) and recommend solutions. Candidate will field and respond to telephone calls and emails from end-users, administrators, vendors and insurance carriers. Candidate is expected to research and resolve reported issues within organizational metric targets. Successful candidates must have strong written and verbal communication skills, organizational and analytical skills. He or she must be able to prioritize and manage numerous projects/issues, while building and maintaining positive customer relationships.

    Core Responsibilities:

  • Manage and analyze software applications

  • Provide exceptional customer service

  • Promptly respond to customer concerns

  • Perform product research, provide customer training as needed

  • Log and monitor technical issues reported by customers

  • Manage customer issues effectively, escalating appropriately

  • Communicate updates to customers based upon team policy

  • Assist in pre-software releases and Quality Assurance tasks

  • Effectively manage customer calls and meetings

  • Manage special projects, as assigned

    Requirements:

  • High School Diploma AND 4 years of professional work experience

  • 2+ years of desktop support OR helpdesk support OR technical support experience

  • 2+ years of experience handling customer escalations

  • Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

    Preferred Qualifications:

  • Bachelor Degree

  • Experience working within the Healthcare IT industry

  • Knowledge of the Payer/Provider environment

  • Familiarity with ANSI X12 / EDI standards for healthcare transactions

  • Understand HIPAA compliance regulations

  • Excellent time management and organizational skills

  • Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results

  • Excellent verbal and written communication skills

    Working Conditions/Physical Requirements:

  • General office demands

    Unique Benefits*:

  • Flexible work environments

  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

  • Employee wellbeing programs and generous health plans

  • Educational assistance programs

  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

  • Learn more at [ Link removed ] - Click here to apply to Product Application Support Representative

  • *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

    Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at [ Link removed ] - Click here to apply to Product Application Support Representative

    Feeling Inspired? Ready to #MakeAChange? Apply today!



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Diversity, Equity & Inclusion :

At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at [ Link removed ] - Click here to apply to Product Application Support Representative Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at [ Link removed ] - Click here to apply to Product Application Support Representative and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to [ Email address blocked ] - Click here to apply to Product Application Support Representative with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information ([ Link removed ] - Click here to apply to Product Application Support Representative .

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

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