The Customer Service/Dispatcher Representative fields external customer questions, complaints and shipment tracking inquiries. Will demonstrate the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.
Answer incoming customer calls and provide detail information.
Notify customers daily of freight availability.
Maintain a driver sign in log.
Maintain a cash log file.
Perform daily audits on all outbound shipments.
Arrive inbound manifest and close out outbound manifest in the AS400.
Strong team player that thrives in a fast-paced environment.
Must be flexible to work weekends and overtime as needed.
Must be proficient with Microsoft office products including; Word, Excel, PowerPoint, Outlook, etc.
Other duties as assigned.
Staffmark makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, ancestry, medical condition, age, marital status, national origin, citizen status, political affiliation, union membership, genetic information, physical or mental disability, veteran status, denial of medical or family leave, pregnancy or pregnancy disability leave or any other protected group status as defined by federal, state or local law. We will provide reasonable accommodations throughout the application or interviewing process. If you require a reasonable accommodation, contact us. Staffmark is an E-verify employer.
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Job ID: 949202
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