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Work from Home Customer Service Representative job in Newport News at Alorica

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Work from Home Customer Service Representative at Alorica

Work from Home Customer Service Representative

Alorica Newport News, VA Full Time

Candidates must be local (Hampton Roads area).

New agents will work from home using client-provided equipment (computer, headset, etc) until the building re-opens at a later date, and may need to visit the site in Newport News on occasion to receive technical support.

At Alorica Newport News, you get the best of both worlds:

-Work from home with a client-provided computer for a company that mastered working from home long before the pandemic began - while also having the full support of our local team!

-Permanent, full time positions - no short term contracts! Show us your dedication and world-class customer service skills to grow your career with our client AND Alorica's global network!

-Huge weekly bonus potential for good attendance and quality - and frequent prize drawings for top performers!

-Not only can you look forward to enrolling in benefits like medical, dental, vision, and 401K after 30 days with us, we also partner with PerkSpot to give you discounts at your favorite retailers!


Minimum Education and Experience:

-High School Diploma or GED required

-At least 6 months customer service experience (Phone-related customer service experience preferred)

-Open availability Monday through Saturday

Work from Home Requirements:

-High Speed Internet

-Quiet, dedicated workspace in your home that supports taking customer calls free from distractions such as other family members or pets

Knowledge, Skills and Abilities:

-Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

-Ability to use phone and computer systems

-Excellent oral and written communication skills

-Strong listening/comprehension skills

-Ability to stay composed and objective

-Conversational, patient and confident, with a positive attitude


At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.


Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.


-Talks to customers over the phone or email to resolve their questions or concerns

-Calmly attempts to resolve and de-escalate any issues

-Maintains and updates customer information as necessary

-Possible processing of credit card authorizations


Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.

Simply put, we want to make lives interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:

-Paid training

-Medical and dental benefits

-Paid time off

-Retirement planning options (401(k))

-Employee discounts through client programs

Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more.

Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.


Work Environment

-A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

-Constant usage of phone and computer systems

Physical Demands

Constant sedentary work. You'll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.


Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.

You ready? Let's do this.

About Alorica:

Equal Opportunity Employer - Veterans/Disabled

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