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Customer Service in Alfred,Maine
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Inside Sales Representative - Contractor

Horizon Solutions LLC Scarborough Full-Time
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Primary Functions

Are you an expert in the Construction field? 

Are you an expert in your field?

Do you excel at meeting customer requirements?

Do you meet your objectives and work independently?

If the answer is YES see what Horizon Solutions has to offer!

Major Duties & Responsibilities

In this position you will:

  • Manage customer relationships directly with construction product specification and selection, establish and negotiate customer pricing and product availability.
  • Clarify, research and resolve and/or coordinate resolution of customer order changes and inquiries, complaints and problems; shipment status inquiries and changes, customer and vendor returns/repairs and order expediting.
  • Proactively pursue and develop opportunities to quote and provide value engineering for Construction Products and Services with the objective of increased sales, gross and net profit.
  • Understand and coordinate customer, vendor and Horizon’s needs and resources to competitively quote and sell technical solutions that maximize Horizon product offerings, services and technical support services and provide added value to customers.
  • Implement sales and marketing plans, coordinate and implement the inside/telephone sales and marketing efforts for Construction products with the objective of increased sales, gross and net profit and exceptional customer service.

Technical knowledge of Horizon specific products and product applications; product design, installation and maintenance within assigned construction product area preferred.  Knowledge of features, benefits and use/application of electrical product applications in the contractor customer base.

Excellent customer service, organizational and Microsoft Office skills required. Ability to comprehend blue prints and CADD.

Knowledge and/or experience in the direct customer selling process and techniques; including the ability to close sales a plus. Ability to determine and negotiate product cost and establish competitive pricing; previous experience preferred.  Strong communication, negotiation and teamwork skills; ability to work independently and prioritize tasks; strong attention to detail and analytical ability required.


Skills required

Business Development
Customer Service
Reduce Loss
Stock Merchandise
Operate Cash Register
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Think you're the perfect candidate?
Apply on company site

Job ID: 2018-1156


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Horizon Solutions LLC. was formed on May 1, 2000 through the merger of Holmes of Portland, ME, Oakes Electric of Holyoke, MA, and RERO Distribution of Rochester, NY. This merger combined the strength of three leading Electrical/Industrial distributors with a history that dates back to before the Civil War.

All three founding companies had deeply ingrained cultures of meeting and adapting to the needs of their local markets. These companies had survived through economic cycles and years of war. They thrived on technology changes and market transformations. By the end of the 1990's it had become clear to the owners of Holmes, Oakes and RERO that if they were to continue to meet the needs of their respective customers and suppliers a new transformation was needed. Bert Andrews of Holmes, together with Jim Newton of Oakes, Dick Wilson and Peter Roby of RERO arranged for the merger of their three companies; The result was the creation of Horizon Solutions LLC.

At our core, Horizon remains a family-owned business serving our local markets as we always have - with knowledge, experience and quality products. With over 250 employees and 9 branches Horizon offers the service of your hometown distributor, with the strength and resources of a much larger company.

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