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ITS Messaging System Administrator at Leidos

ITS Messaging System Administrator

Leidos Alexandria, VA Full-Time
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Description



Job Description:

Leidos currently has an opening for performing system administration operations and maintenance on messaging systems, applications, and their services in accordance with developed operations plans, and to ensure messaging systems, applications, and services are operational and available at all sites. This is an exciting opportunity to use your experience and provide support to the Department of Defense’s mission. 

Primary Responsibilities

The ideal candidate will have the experience to provide first line of defense to deploy, operate, and maintain infrastructure services. Duties include:

  •  Provide messaging support using both proactive and reactive measures to respond to local, regional, and enterprise message systems incidents, problems, and outages; maintain DoDIIS ITS messaging systems within the ITS enterprise; perform minor changes to ensure stability and customer satisfaction with the product/application; troubleshoot and fix operational problems; perform installation of applications in support of a worldwide implementation; maintain monitoring agents in a manner that ensures monitoring of applications and services to ensure proactive problem resolution; maintain and monitor message data flows and tracking data flow trends so that trends indicative of a failure or system anomaly are proactively detected; respond to special requests to filter and profile messages in support of data management policy; and configure backup and recovery services to ensure that data is protected from loss and, if corrupted, is recovered in a manner consistent with disaster recovery procedures.
  • Provide reports and documentation in support of configuration and system updates to include but not limited to inputs for applicable policies and policy changes.
  • Provide configuration of the organizational messaging applications and systems to include but not limited to configuration, maintenance, and changes to system/application files and databases to meet established operational requirements as directed by customer.
  • Install patches and software updates of applications on appropriate test systems and update all operational systems following Government approval.
  • Monitor messaging applications and systems agents and alert other agencies monitoring tools and dashboards.
  • Monitor message data flows and identify any information flow trends that might indicate a failure or system anomaly are proactively detected.  The Contractor shall notify the Organizational Messaging Manager of identified trends or anomalies.
  • Respond to messaging personnel requests for database or configuration file modifications to support special requests.
  • Ensure system and application backup and recovery solutions are available and is protected from loss or corruption in a manner consistent with agency disaster recovery procedures.

Basic Qualifications

  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience working as a Tier 2 system administrator
  • Familiar with using Windows, UNIX, and/or Linux administration.
  • Experience with interacting with customers to handle service inquiries and problems.
  • Experience working with ITS IT/DoDIIS Messaging or willingness to learn the application combined with clustering experience.
  • Experience with Microsoft Windows and/or Unix/Linux Clustering.
  • Experience with SmartNext.
  • Knowledge of IC IT standards and best practices.
  • Experience troubleshooting issues in a growing environment.
  • Experience with log reviews, incident analysis, and identification of issue trends.
  • Time management skills.
  • Strong oral and written communications skills.
  • Track record of working effectively within a team, and support to peers toward improved processes and results.
  • Experience with support ticket management systems. 
  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
  • The candidate must have Bachelor’s Degree with 2-4 years or a Master’s Degree with less than 2 years of prior relevant experience.

Clearance

  • Due to the nature of the government contracts we support, US Citizenship is required.
  • TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.



External Referral Bonus:

Eligible



Potential for Telework:

No



Clearance Level Required:

Top Secret/SCI with Polygraph



Travel:

No



Scheduled Weekly Hours:

40



Shift:

Day



Requisition Category:

Professional



Job Family:

Systems Administration

Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit [ Link removed ] - Click here to apply to ITS Messaging System Administrator.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available [ Link removed ] - Click here to apply to ITS Messaging System Administrator.

Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [ Link removed ] - Click here to apply to ITS Messaging System Administrator.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

 

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