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Senior Program Manager - Health at GAP Solutions Inc

Senior Program Manager - Health

GAP Solutions Inc Herndon, VA Full-Time

Position Objective: The Senior Program Manager will work within a management team, and with Portfolio Managers. . Senior Program Manager is responsible for a large group of contracts and programs that may or not be related. This includes oversight of contract and financial performance, service delivery, quality management, employee management, business growth, and proposal development activities. The ideal candidate will identify new relationships and deliver experience to current engagements, providing leadership to ensure that every engagement is successful.

Duties and Responsibilities:

General Duties

  • Responsible for a multiple well-defined program or multiple projects within a portfolio structure.

  • Directs and oversees performance of Project Managers and Program Managers within a portfolio, and may also direct onsite Managers, Leads., first line project supervisors, and other staff in support of customer requirements.

  • Provides direction and mentorship to Project Managers, Program Managers, and other junior staff within a portfolio.

  • Ensures administrative, procedural and operational guidelines set forth by customer contracts, contract vehicles, task orders, and organizational policies and procedures are followed.

  • Oversees and directs project performance activities against requirements and metrics and production of deliverables.

  • Responsible for overall program and individual project performance and management of and issues that may arise and applies hands-on support to troubleshoot and resolve issues.

  • Coordinates and executes organizational and portfolio quality management activities in accordance with requirements of ISO 9001: 2015 registered Quality Management System.

  • Develops improvement initiatives and manages scope, strategy, project plans, resource allocations and budget for each engagement

  • Serves as primary interface and point-of-contact to clients; provides next-level coverage for customer interfaces of subordinate Project Managers and Program Mangers within the portfolio.

  • Reports activities and those of subordinate Project Managers, Program Managers and Leads to senior staff members within the portfolio structure.

  • Attends meetings with strategic teaming partners and Client personnel including, Contracting Officer, COR/COTR, Technical Monitors, or others to ensure contract compliance and customer satisfaction. Contribute and make recommendations to client requirements as needed.

  • Responsible for quarterly client project meetings, in-process reviews (IPRs), and sales objective reviews (SORs) within their assigned programs and projects to include directing these activities for subordinate staff.

  • Identify, develop and manage the client, partner, and employee relationship.

  • Develop process improvements for work delivery and contract services.

  • Provide leadership to cross functional teams in multiple offices.

    Personnel Related Duties

  • May manage 100+ employees depending on programs and contracts.

  • Synthesize data acquired from client and employee to prepare/conduct annual/interim performance reviews for employees in the field, Project Managers, and Program Managers within the portfolio.

  • Handles personnel actions including HR compliance issues, submits personnel action change forms, makes hire recommendations, and implements disciplinary actions.

  • Reviews and approves employee timesheets and manages time and attendance.

  • Respond to employee inquires and needs by answering complex questions and concerns and directing them to the appropriate department (HR, Payroll) as needed.

  • Responsible for collaborating with the customer, Project Managers, Program Managers, internal recruiting department, and human resources to staff vacancies.

  • Schedule, coordinate and attend employee events to include employee recognition events, luncheons, and happy hours.

  • Prepare summaries for employee awards, contract past performance write ups, internal reports and newsletter content.

    Reporting Duties

  • Effectively manages requirements and reports data for projects and programs valued at $5M or more.

  • Monitor contract/project activities to ensure scope of work, project management plans, reporting deliverables, training, and delivery schedule are well-defined and maintained.

  • Analyzes performance and briefs portfolio team and others on project delivery, cost, profit and loss (P&L), to include assigned projects and those of subordinate Project Managers and Program Managers.

  • Prepare client reports and deliverables using MS Office tools as needed for analysis of hours worked, burn rates, workload statistics, etc. to ensure successful financial and program management of contracts.

  • Proactively develop and send white papers, briefings, position statements, written communications, status reports, and updates to organizational stakeholders

    Business Development Duties

  • Responsible for a significant pipeline business development. This is made up of downstream managers pipeline opportunities and new opportunities directly owned by the Senior Program Manager.

  • Engages with the Portfolio Manager, Business Development Leads, and other senior corporate managers to develop strategic business direction related to growth and capabilities development.

  • Understand clients business processes and strategic priorities

  • Develop working knowledge of the clients organization and mission

  • Work closely with clients and in-house experts to implement solutions that help customers achieve business goals to include those of Program Managers within the portfolio.

  • Identifies organic and new business development opportunities related to growth of business in support of a particular customer or segment.

  • Identifies new and related opportunities for growth with existing clients.

  • Identifies targets to deliver existing services to new clients.

  • Identifies targets to deliver new services to both new and existing clients.

  • Proactively executes business development and capture management tasks and actions based on strategic objectives and needs within the portfolio.

  • Serves as a major contributor and solution architect for proposal development and capture activities for re-competes, new projects, and other assigned projects within the portfolio as directed.

  • May perform other duties as assigned.

    Basic Qualifications:

  • Bachelors Degree and seven (7) years of relevant work experience to include at least five (5) or more years of experience in government contracting. Relevant government contracting experience requires management of large and complex contracts (i.e. IDIQ, BPA, T&M,. FFP type contracts), and experience leading a geographically dispersed team. Relevant experience will also require experience in resource allocation, project costing, deliverable tracking, schedule and financial data monitoring and reporting.

  • Subject Matter Expertise and/or military/civilian experience in the Public Health discipline related to assigned customer segment is required.

    Minimum Qualifications:

  • Masters degree is preferred.

  • Project Management Professional (PMP) certification is preferred.

  • Previous experience in an onsite project or in a corporate program management role is preferred.

  • Active Secret or Top Secret clearance highly desired or the ability to obtain and maintain a Secret or Top Secret clearance.

  • Demonstrated success in a project-based consulting environment

  • Demonstrated ability to lead projects that successfully deliver practical and innovative solutions to clients

  • Proven ability to cultivate and maintain relationships with government and other high-profile clients

  • Experience selling and delivering services to U.S. Federal agencies

  • Must be able to travel locally up to 50% during business hours

    *This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job, email us at [ Email address blocked ] - Click here to apply to Senior Program Manager - Health . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

    GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

Requisition ID: 5405

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