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Customer Service in Shirley,Illinois
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Sales Support Specialist I

Cardtronics Bloomington Full-Time
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The Sales Support Specialist provides administrative and problem solving expertise to the IBG sales organization comprised of internal sales representatives and external Dealers/Distributors.  The position establishes a partnership working with and assisting assigned sales representatives (internal and external) to maximize their sales efforts and assist in achieving company sales goals.  Working with sales, ensures that sales orders and new TIDs and changes are accurately processed in a timely manner, issues/questions are resolved, and all required data is complete.  Works to achieve high levels of customer satisfaction by quickly and accurately identifying and resolving issues, following-up on open items, and communicating with sales and the end customer as is necessary in a timely and accurate manner.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Data entry of new location placements in dealer portfolios in Morphis
  • Data management of location and equipment profiles in Morphis
  • Cardlink entry in Core for new location placements and changes
  • Review received paperwork for new location placements
  • Index received paperwork into Doclink workflow and storage
  • Data entry of new location placements in dealer portfolios in Third Party Processor sites
  • Monthly and Quarterly audits of data in all systems
  • Great Plains ticket staging for Cash Assist locations
  • Data entry and management of customers in Morphis, Kahuna Central, and Third Party Processor Sites
  • Research payout and report questions/concerns
  • A/R detail research
  • Provide support and assistance to fellow team members/departments, as needed, in order to meet company/team goals including but not limited to, assisting with incoming calls
  • Complete other projects as assigned including, but not limited to, report preparation, data entry, prospect mailings and any other sales support functions that may arise
  • Other duties as assigned


SYSTEMS INVOLVED

  • Great Plains & Oracle
  • Microsoft Suite with a large emphasis on Excel
  • Doclink/Core/Cardlink
  • ADP Self Service Portal
  • Morphis
  • External and Internal Websites
  • SalesForce

SUPERVISORY RESPONSIBILITIES:

None

EDUCATION, EXPERIENCE, REQUIREMENTS

  • High school diploma or equivalent required. Associate or Bachelor’s degree preferred.
  • 1-2 years of experience in customer service, account management, sales or sales support required.
  • Experience in Financial Services, Point of Sale or ATM industries preferred
  • Strong computers skills and the ability to learn varied, complex systems; experience with Microsoft Office; intermediate Excel and Word skills
  • Strong attention to detail
  • Ability to effectively communicate with customers from various social levels and cultural backgrounds; strong telephone communication skills and some presentation skills are necessary
  • Ability to listen and respond to customer concerns and issues to maintain the highest quality service for all customers
  • Schedule flexibility required; must be able to provide support over weekends/after hours and respond to issues outside of typical work hours
  • Some limited travel (5%-10% of work time) may be required
  • Ability to lift and carry 10 pounds

URL blocked - click to apply


EOE/Minorities/Females/Vet/Disability


 

Skills required

Customer Service
Operate Cash Register
Identify Customer Need
Resolve Customer Issue
Retention Management
Help Customer
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Job ID: 83202

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