The Sales Support Specialist provides administrative and problem solving expertise to the IBG sales organization comprised of internal sales representatives and external Dealers/Distributors. The position establishes a partnership working with and assisting assigned sales representatives (internal and external) to maximize their sales efforts and assist in achieving company sales goals. Working with sales, ensures that sales orders and new TIDs and changes are accurately processed in a timely manner, issues/questions are resolved, and all required data is complete. Works to achieve high levels of customer satisfaction by quickly and accurately identifying and resolving issues, following-up on open items, and communicating with sales and the end customer as is necessary in a timely and accurate manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Data entry of new location placements in dealer portfolios in Morphis
Data management of location and equipment profiles in Morphis
Cardlink entry in Core for new location placements and changes
Review received paperwork for new location placements
Index received paperwork into Doclink workflow and storage
Data entry of new location placements in dealer portfolios in Third Party Processor sites
Monthly and Quarterly audits of data in all systems
Great Plains ticket staging for Cash Assist locations
Data entry and management of customers in Morphis, Kahuna Central, and Third Party Processor Sites
Research payout and report questions/concerns
A/R detail research
Provide support and assistance to fellow team members/departments, as needed, in order to meet company/team goals including but not limited to, assisting with incoming calls
Complete other projects as assigned including, but not limited to, report preparation, data entry, prospect mailings and any other sales support functions that may arise
Other duties as assigned
Great Plains & Oracle
Microsoft Suite with a large emphasis on Excel
ADP Self Service Portal
External and Internal Websites
EDUCATION, EXPERIENCE, REQUIREMENTS
High school diploma or equivalent required. Associate or Bachelor’s degree preferred.
1-2 years of experience in customer service, account management, sales or sales support required.
Experience in Financial Services, Point of Sale or ATM industries preferred
Strong computers skills and the ability to learn varied, complex systems; experience with Microsoft Office; intermediate Excel and Word skills
Strong attention to detail
Ability to effectively communicate with customers from various social levels and cultural backgrounds; strong telephone communication skills and some presentation skills are necessary
Ability to listen and respond to customer concerns and issues to maintain the highest quality service for all customers
Schedule flexibility required; must be able to provide support over weekends/after hours and respond to issues outside of typical work hours
Some limited travel (5%-10% of work time) may be required
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